1 Customer Service Jobs in Saffron Walden

Troubleshooting basic areas of the company platform * Work with customers on live chat, e-mail, telephone and ticketing services ensuring the best level of service possible * Incoming enquiries ensuring they are communicated to relevant teams * Escalate issues to 2nd Line and Technical Pre-Sales Team as necessary * Deliver handovers … An IT based qualification * A strong knowledge of PC hardware, Windows platform and application support * Excellent communication skills (both written and verbal) with good customer service experience * Ability to take ownership of issues * Ability to formulate and express your own ideas to improve the level of customer more »