1 to 25 of 47 Customer Service Jobs in the City of London

Service Desk Analyst (1st line) 3 months contract - view to extend until 31/03/2025 London - onsite 3 days a week £149.50 per day inside ir35 Role The role of the Service Desk Analyst is to provide first line support for all clients staff. This role … handles calls that have been sent through to the Service Desk, which is the central point of contact for all IT/FM related incidents and service requests. The Service Desk Analyst is responsible for reviewing the incidents and requests. Incidents and requests can be resolved by … the Service Desk Analyst, however in most circumstances, these will need to be passed onto the ICT Desktop Support Team. The Service Desk Team work in a dynamic, fast-paced environment which provides services to staff over the phone, through e-mail, with remote tools, and in person more »

IT equipment; * Attend daily, and management meetings when required, to provide business updates; * Maintain and review all compliance requirements around Cyber security and GDPR. CUSTOMER SERVICE * Deliver friendly, efficient customer service to all our guests; * Promote a helpful and professional image to guests; * Listen and notice more »

A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to wor k. Partner with CSG (Customer Services Group) to execute third party savings savings in 2024, establish a pipe line for 2025 supporting the strategic direction of Sky. The role … will report into Group Head of CSG (Customer Service Group) Procurement, within the Corporate & Business Procurement team Main categories of responsibilities will be Third Parties Contact Centre for the UK, working closely with the Senior Procurement Manager for CSG. The Corporate and Business team is part of the … as well as Sky specific matters. What You’ll Do Become the focal point to run the required vendor selection, for the Sky welcome customer service estate in 2024/25 Specifically facilitate vendor/s performance and technical criteria (with CSG and Procurement) that successfully proves whether more »

to 5 years hands-on experience in Technical Support. You will provide effective, high-quality technical support to the Company's rapidly growing global customer base. The Technical Support Engineer is a natural problem solver who is able work patiently and efficiently with hundreds of customers, exponential traffic growth … to programming and documentation projects, as required. This is a great position for someone early in their Development career: you have some experience in customer service and enjoy resolving people's problems. Main responsibilities and qualifications: Extremely strong communication and follow-up skills. You can speak both engineer … organization skills and ability to plan ahead. Must be a creative problem solver; able to think outside the box when challenging support issues appear. Customer focused mentality required; you love helping other people and see how they make great use of our products. Awareness of API, iOS SDK, JS more »

Home based role This is a great opportunity for you to be instrumental in supporting the development and management of our Release Management lifecycle service, within a fast pace and dynamic environment, which includes scheduling, coordinating and the management of releases across the enterprise and our customers, spanning multiple … You'll Be Doing: '€¢Work with internal/external teams and vendors to develop, implement and maintain, automation where feasible, across the Release Management service lifecycle. '€¢Support the maintenance of the Lifecycle Manager (LCM) database, inclusive of data-entry requirements, maintaining data quality & data integrity. '€¢Assist in the release … business sign off. '€¢Create Change records and package release records specifying the effect on CIs within the Release Management service. '€¢Work with project and service support teams to ensure any potential CI's are correctly identified and managed through a quality release management deployment programme. '€¢Ensure that the CMDB more »

a proactive engineer seeking new challenges in the vibrant field of technical support? We're expanding our team and currently searching for skilled Field Service Engineers and Customer Support Engineers to join us across multiple locations, including Gatwick and Crawley Area, Milton Keynes, Birmingham, Northern Ireland, and now … esteemed clientele. Execute installations, upkeep, and repairs of our innovative equipment and systems. Swiftly troubleshoot technical issues to ensure minimal operational disruptions. Uphold superior customer service standards by addressing inquiries and resolving concerns promptly. Foster effective collaboration with internal teams for seamless issue resolution. Conduct comprehensive training sessions … for clients to optimize product utilization. Requirements: Previous experience in field service or customer support roles is advantageous. Proficiency in diagnosing and resolving intricate technical problems. Exceptional communication and interpersonal skills. Willingness to travel to client sites as needed. Possession of a valid driver's license and a more »

Basic Networking Knowledge - LAN/WAN Office 365 Excellent communication skills and team player Be decisive and have the passion to problem-solve Strong customer/client service Hardware Setups - Laptops, PCs, Macs, and Mobiles for End Users Proficient with Windows 10/11 If you have experience … to-date CV . Keywords: IT Support, IT Support Technician, 1st Line Support, 2nd Line Support, 1st Line Support Technician, 2nd Line Support Technician, Service Desk Analyst, IT Support, Windows Desktop Support, Microsoft Office, Microsoft Exchange, Windows Server, DHCP, DNS, Routing, Customer Service, Microsoft Office 365, Networking more »

Position: 1st/2nd Line IT Engineer Location: London, Office based Industry: Managed Service Provider We are a leading Managed Service Provider (MSP) based in the heart of London, currently seeking a dynamic and skilled 1st/2nd Line IT Engineer to join our growing team. As an … TCP/IP, DNS, DHCP, and VPN technologies. Familiarity with phone systems, such as VoIP and PBX setups would be advantageous Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users. Proven problem-solving abilities and a proactive approach to troubleshooting. more »

As part of Apogees Managed Print Service, this role is to support and maintain devices within a specified client account based at site. Utilising both remote monitoring software and incident management applications the Onsite Engineer will provide both first level and full Engineer break/fix service support … Acting as Apogees front-line representative, the Onsite Engineer will work with the wider Apogee Account and Support teams to deliver benchmark levels of customer satisfaction through delivery of all contractual service levels. Key Duties include: Respond to customer service requests for the repair of business … of spare parts Develop and implement ongoing preventative maintenance schedules Report all activity using both Apogee and client incident management systems Liaise effectively with customer contacts and Apogee Account Management team to maximise customer satisfaction and business results Work with colleagues to help overcome new or unusual faults. more »

support decision-making and provide clarity on impacts of business change. Build and maintain working relationships across the business to ensure the Corporate Reporting service remains closely aligned to operations and service improvement. Key Outcomes: Timely and accurate production of the monthly Executive Team performance pack. Specified business … intelligence and analysis activities with clear recommendations for changes in operations or service improvement. Effective networking and aligning of operational and business change. Essential Skills: Excellent analytical skills. Excellent data manipulation skills. Meticulous attention to detail. Excellent knowledge of MS Excel. Proven customer service experience. Excellent oral … services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers more »

successful positions in the past. Be highly collaborative with the wider delivery team, management structure and business leaders. Demonstrate a very high level of customer service and empathy to the customer issues delivering solutions while working within budget. Negotiate with suppliers to provide best balance of quality … service and price. Be an excellent communicator · Desirable: IT knowledge, previous experience of delivering projects involving the following, although not essential, is advantageous for the role: Microsoft cloud based technologies (e.g. M365, Azure) Email migration processes and complex email routing environments Citrix Desktop sanitation and standard build deployment MPLS more »

We are working with a multinational Mobile Phone Manufacturer to search for a Technical Customer Support Agent to provide exceptional support through both phone and email channels to VIP Customers. Every day will bring new challenges and opportunities to showcase your technical expertise and problem-solving skills. What You … technical issues with efficiency and professionalism, ensuring client satisfaction with every interaction. Collaborate closely with our dedicated team to maintain a high standard of service and exceed client expectations. What We're Looking For: Passion for technology and a keen interest in electronic products, especially smartphones. Excellent communication skills … with fluency in spoken English. Strong problem-solving abilities and a customer-focused approach. Previous experience in technical customer service or support roles preferred. College Diploma or higher education level is required. If you are interested in exploring this role further, please click apply now! You can more »

Business Administrator/Sales Support Intern to join our clients' team. This internship offers an excellent opportunity to develop essential skills in sales support, customer relationship management, and overall business operations. Our client: Our esteemed client is a dynamic and innovative technology company dedicated to delivering high-quality telecommunications … network and AV products and services to their customers. They pride themselves on their commitment to excellence, customer satisfaction, and continuous improvement. The role: Possible start date: 7.5.2024 Monday to Friday; 9am to 5pm Total working hours: 40 What you will do in your working day: Assist in preparing … closely with the sales team to coordinate meetings, appointments, and travel arrangements. Maintain accurate and up-to-date records in their CRM system, including customer information, sales activities, and communications. Respond promptly and professionally to customer inquiries. Support the sales team by tracking sales performance metrics and preparing more »

Engineer - MSP Location: City of London & Client sites when required. Package: £35,000 - £40,000 + Training & Career Progression A heavily cloud-focused Managed Service Provider is looking to add a Senior 2nd Line Engineer to their team to help manage an increasing workload, as a result of adding … experience is essential Office 365 & Exchange SharePoint Windows OS Active Directory Azure Hardware Networking - DNS/DHCP/TCP/IP Antivirus Software Excellent customer service Benefits Package: Genuine Career Progression! 24 Days Annual Leave + 8 Bank Holidays Specialist Microsoft Training - Office 365 & Azure Health & Dental insurance more »

applications. Collaborate with other IT teams to ensure efficient resolution of issues. Document and track all support activities in the ticketing system. Provide excellent customer service and communicate effectively with users. Benefits: Hybrid working Car allowance 25 days annual leave (plus bank holidays) An additional half day holiday more »

Azure Site Reliability Engineer Akkodis are currently working in partnership with a leading service provider to recruit an experienced Azure Site Reliability Engineer to join a growing team of talented Cloud Engineers providing high level support and project delivery for a large customer base. Please note this is … Azure Site Reliability Engineer you will support the cloud infrastructure used to deliver cloud hosted managed services to customers. You will have a high customer focus being actively involved in the support and development of the service including: the resolution of support cases, live service monitoring and … maintenance, new service provision and continuous improvement projects. You will provide high quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. The Responsibilities Provide L3/L4 analytical incident management and resolution alongside project more »

The Duty Shift Manager will be responsible for supporting the management team in delivering a smooth and efficient running of the Security Service in a newly revolutionised, iconic superior office building with a fresh and energetic outlook, set in the heart of the London business district. There is something … Job Requirements: SIA Licence required. Experience as a Security Senior Team Leader or Duty Manageris required Excellent communication both written & verbal Excellent levels of customer service at all times Reliable, Responsible and Punctual To have a smart appearance befitting the company Flexible in the approach to daily duties … the deployment of the security team to ensure that a satisfactory security presence is maintained on site at all times as required by the customer representative(s). To ensure that all security personnel adhere to their duties and policies and procedures of the site at all times and more »

Responsible for managing a technical team of Infrastructure Engineers provide managed services to our large customer base, across a wide range of infrastructure technologies and SLAs. Help strengthen our Team as our Head of Infrastructure Operations. Home based role Job Description: Responsible for managing a technical team of Infrastructure … Engineers provide managed services to our large customer base, across a wide range of infrastructure technologies and SLAs. What you'll be doing: •Key part of the Hosting leadership Team, providing leadership in a virtual capacity and direct people management capacity. •Successfully lead infrastructure Operations Team, driving … a culture of service excellence and continuous improvement with the objective of delighting our customers. •Direct line management of Windows, UNIX & Storage Engineers and Architects, ensuring regular 1-2-1's are carried out where objectives are tracked and training & progression requirements are identified and actioned. •Accountable more »

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online around the world, this is your chance to … By Amazon (FBA) provides sellers with fulfillment services to store products in Amazon's fulfillment centers, which Amazon will pick, pack, ship, and provide customer service to enable FBA sellers to scale their business and reach more customers. Often, Selling Partners may procure inventory from overseas origins, such … both a strong sales and business development interest/background that enables them to successfully identify and convert opportunities with a high degree of customer obsession. Account Managers will be prospecting Sellers on a daily basis, developing pipeline management plans, and deliver results based on aggressive on-boarding and more »

Someone with excellent organisational skills and strong attention to detail -The ability to work under pressure and accustomed to working to operational deadlines -Excellent customer service skills and a strong command of written and spoken -A natural problem solver who is happy to formulate solutions to everyday operational more »

sabre experience but they will cross train. Senior business travel consultant - Touring duties -Working closely with the US team to provide a continuation of service during UK hours -Working with the high profile clients booking flights, accommodation, and ground transportation, dealing with musicians, production crews and artist management -Provide … a top-tier, discreet service, addressing all clients travel needs and preferences -Maintain excellent communication with clients, understanding their unique requirements -Collaborate with tour managers, event organizers, and production teams, aligning travel logistics with client schedules and commitments. -Act as the primary point of contact for UK time zone … touring skills required -Touring experience is a must -Ideally sabre knowledge but they would cross train from another GDS for the right person -Exceptional customer service skills -Strong organisational skills, attention to detail, and commitment to providing unparalleled service to high profile clients Additional information -Hours of more »

require strong attention to detail and excellent communication skills. Duties of the Tax Assistant UK/US include: To provide administrative support to client service team Maintaining client and other databases Providing excellent telephone customer service To deal with HMRC/US Tax Authority enquiries by telephone more »

All Information Specialists undertake weekly enquiry and cataloguing work and assist with the promotion of their services. Looking for candidates Information Specialist, with outstanding customer service skills who can confidently communicate with a wide range of service users by email, over the phone and in person. You … web resources; the ability to write and present complex information clearly and concisely for different audiences. Experience of working in a library or information service at a professional post-qualification level. This role offers the opportunity to work independently and use your initiative; lead on small projects; and be more »

key stakeholders within the Delegated Authority Practice to meet corporate goals and uphold company values. Provide technical support and expertise to ensure high-quality customer service in claims handling. Report to the Delegated Authority Practice Claims Manager, with oversight from the Deputy Head of Claims and matrix reporting … Authority Practice. Work closely with the DAP manager to oversee the Portfolio and TPA relationships. Manage TPA and DAP relationships to ensure compliance with service level agreements and claims handling standards. Implement LSM's claims reserving philosophy and standards consistently. Support in selecting and onboarding new TPA service … TPA and DAP relationships. Implement an annual audit strategy for delegated authority and utilize resources effectively. Monitor compliance and report on best practices in service and communication through system reporting and internal file audits. Coordinate with Claims Operations to optimize operational efficiencies and outsource non-technical tasks. Ensure compliance more »

want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you What we offer: At Victim Support we believe in attracting … the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff more »