2 of 2 Customer Support Analyst Jobs

Technical Customer Support Analyst Do you enjoy troubleshooting and resolving customer technical problems quickly? About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses … sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about ...

blue-chip client is recruiting an IT Customer Support specialist to provide first-line support for technical and account queries, triaging tickets based on urgency and impact, setting clear priorities and escalating more complex issues. You will maintain accurate records of technical issues, and solutions provided … expanding and maintaining service documentation and client knowledge base through guides and online demonstrations. You will aid in the advancement of our clients support infrastructure and suggest improvements in processes. As you settle into the role, you will gain the opportunity to work with Development and QA teams around ...