6 of 6 Customer Support Analyst Jobs

Customer Support Analyst Reston, VA 20190 Security Clearance Requirement: TS/SCI CI Poly Location Note: On-Site Support Required Position Description: E-volve Technology Systems, Inc. is hiring a Customer Support Analyst to work in support of a federal help desk operations environment. The Customer Support Analyst will … tackle intricate problems and processes, offering support, analysis, research, and expert advice. Collaboration is at the core of our work, as you'll engage with both government and contractor personnel in a cross-functional setting. Responsibilities: Deliver timely on-site support to customers Provide end-user support and liaise with management on system-related matters Ensure smooth … Develop and troubleshoot sql queries Demonstrate expertise in federal acquisition processes Collaborate closely with the program management office team to facilitate end-of-fiscal-year activities Assist the government customer in monthly account reconciliation Contribute to the development and updates of Standard Operating Procedures (SOPs) and program documentation as necessary Provide expert-level support in brown bag sessions More ❯

Customer Support Analyst - Reston, VA 20190 Security Clearance Requirement: TS/SCI CI Poly Position Description: Our client is hiring a Customer Support Analyst to work in support of a federal help desk operations environment. The Customer Support Analyst will tackle intricate problems and processes, offering support, analysis, research … advice. Collaboration is at the core of our work, as you'll engage with both government and contractor personnel in a cross-functional setting. Responsibilities: Deliver timely on-site support to customers Provide end-user support and liaise with management on system-related matters Ensure smooth transaction processing Develop and troubleshoot SQL queries Demonstrate expertise in federal acquisition … processes Collaborate closely with the program management office team to facilitate end-of-fiscal-year activities Assist the government customer in monthly account reconciliation Contribute to the development and updates of Standard Operating Procedures (SOPs) and program documentation as necessary Provide expert-level support in brown bag sessions for financial system users Collaborate with stakeholders to identify, analyze More ❯

Senior Customer Support Analyst, Regulatory Reporting page is loaded Senior Customer Support Analyst, Regulatory Reporting Apply locations London, United Kingdom time type Full time posted on Posted Yesterday job requisition id R Post Trade Regulatory Reporting is a software and data solutions business, offering global sell-side and buy-side clients a wide variety … of products to assist with operational risk and trade processing (e.g. reconciliations, data solutions, regulatory reporting and trade confirmation services). The Customer Support Analyst will work on a customer helpdesk supporting users at tier 1 banks, hedge funds, and other financial institutions. The candidate will also support internal infrastructure systems as well as liaising … the data centre staff, as Regulatory Reporting is a hosted solution. Enter the key responsibilities of the role: As a Regulatory Reporting helpdesk team member, we respond efficiently to customer queries and carry out Tier 1 investigation of reported problems in accordance with SLAs. Tickets are handled via the Customer Portal which is hosted in Salesforce. We raise More ❯

Our Customer Support Analyst Apprentice acts as a customer’s 1st point of contact, providing technical support to our clients for our bespoke transport management software, timely customer feedback, and supporting the roll-out of new software solutions across the Mandata Group. Role The ideal candidate will be experienced in delivering first-class support to customers and collaborating with the wider team to quickly resolve queries. The responsibilities we’ll trust you with: Providing first contact technical and email support of our bespoke TMS software Follow agreed triage, incident, and service request procedures in accordance with service levels and prescribed standards Utilise Salesforce Service Cloud ticketing system while fulfilling service requirements Provide … timely customer feedback Communicating with customers regularly with regard to their incident/problem/change request Maintain a high-quality service to our customers Managing multiple cases at one time, ensuring case notes are up-to-date Diagnosing and resolving incidents using remote access tools and verbal instructions Installing software Providing timely and accurate customer feedback Following More ❯

Our clients highly prioritise delivering exceptional customer service and are dedicated to ensuring the smooth functioning of their Enterprise System. They are in search of a skilled Customer Support Analyst to help address customer inquiries and issues related to their ERP. The analyst will collaborate with clients both remotely and in-person when necessary … providing assistance in system configuration and troubleshooting with the goal of resolving issues efficiently. Exceptional problem-solving abilities, along with excellent communication and customer service skills, are qualities that will set outstanding candidates apart. The role These duties must consistently align with the current company policies, and due to the dynamic nature of our business, your job description may … of a similar nature that align with your skills and capabilities, as directed by management. Serve as the primary point of contact for resolving ERP issues and delivering technical support to end users. Investigate and troubleshoot complex problems to identify effective solutions. Monitor and manage ERP incidents, ensuring timely resolution and clear communication with customers. Escalate high-priority incidents More ❯

Koniag Professional Services, LLC, a Koniag Government Service Company, is seeking a Senior Project Analyst Customer Service Support to support KPS and our government customer in Washington, DC. This position requires the candidate to be able to obtain a Public Trust. This position is for a Future New Business Opportunity. We offer competitive compensation and … the early childhood education sector. This role requires someone who can effectively evaluate procedures, lead process improvement initiatives, and manage stakeholder relationships while operating with minimal supervision. The Senior Analyst will play a crucial role in driving operational excellence and ensuring high-quality customer service delivery. Essential Functions, Responsibilities & Duties may include, but are not limited to: The … Senior Analyst will be responsible for providing analytical expertise and support for various customer service initiatives. Principal responsibilities include: Conduct performance analyses, prepare management reports, coordinate organizational initiatives, and assist in strategic planning activities Lead small projects, collaborate with cross-functional teams, and operate with minimal supervision to drive operational excellence Evaluate complex procedures, processes, techniques, and More ❯