4 of 4 Customer Support Analyst Jobs

guiding them through upgrades, and ensuring they receive a first-class service. Location: Milton Keynes Salary: £27,000 - £30,000 per annum + benefits + annual bonus Requirements for Customer Support Analyst Strong communication skills and a passion for helping customers SQL and relational database experience (basic querying desirable) Solid understanding of IT infrastructure basics Familiarity with … Highly organised with the ability to manage multiple cases at once Proactive, curious, and eager to learn new technologies Beneficial: Experience with Microsoft SQL Server and Azure Responsibilities for Customer Support Analyst Be the frontline for customer enquiries – triage, manage, and resolve support cases within SLAs Work across a broad application set in student housing … residence life, and commercial software products Carry out customer upgrades for hosted and on-premise environments Respond calmly and effectively to service outages, restoring services quickly Maintain accurate customer records and clear communication with stakeholders Support the wider team through QA testing and contributing to internal improvement projects What the role offers: Excellent training, development, and career More ❯

Technical Customer Support Analyst Do you enjoy troubleshooting and resolving customer technical problems quickly? About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve … customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com About the role: As a Technical Customer Support Analyst , you will provide post-sale technical support services to customers, including installation, troubleshooting, problem resolution, and maintenance of products and services. Responsibilities are within the Technical Customer Support Function as a generalist or in a combination of disciplines. Responsibilities: Provide technical support for clients and colleagues across various functions via multiple customer More ❯

Our blue-chip client is recruiting an IT Customer Support specialist to provide first-line support for technical and account queries, triaging tickets based on urgency and impact, setting clear priorities and escalating more complex issues. You will maintain accurate records of technical issues, and solutions provided, as well as expanding and maintaining service documentation and client … knowledge base through guides and online demonstrations. You will aid in the advancement of our clients support infrastructure and suggest improvements in processes. As you settle into the role, you will gain the opportunity to work with Development and QA teams around testing, low code tools and DevOps support. You will have at least 2 years of IT related … experience, excellent inter-personal and customer facing skills. Have solid IT support experience using Windows, AD etc. Any exposure to SQL would be beneficial. As this role is based onsite in Hatfield, you will ideally be within commutable distance. A starting salary of up to £30,000 plus benefits is on offer to the right candidate. More ❯

demonstrated working knowledge of basic to moderately complex hardware and software products and problem solving/troubleshooting skills. Complexity: Intermediate professional level role. Provides Tier 1 and Tier 2 support of medium to high complexity. Works in a team as a team member. May coach more junior technical staff.Why Work with UsBenefitsAt Cook Systems, we don't just offer More ❯