Jobs 1 to 2 of 2

Customer Support Analyst

The IT Support Analyst will not only be supporting our SaaS platform but also our internal applications... Working to agreed OLA's and SLA's. Working with Incident & Problem Management and escalating tickets as and when required. Working with our Agile Development teams on incidents and problems for particular product...
London -
Arrows Group
Salary: £30000.00 - £35000.00 per annum + 10% Bonus and Benifits
Posted: 15 days ago

IT Customer Support Analyst - London

Ensure details are captured and entered into the Service Management call logging system and prioritised accordingly... Systems experience & knowledge: Knowledge of ITIL (Information Technology Infrastructure Library). Experience of using an enterprise service management toolset... Understand the concepts of backups and disaster recovery. Experience of supporting Windows 7 and MS Office...
City of London -
Hays IT - Uk Posting account
Salary: £23000.00 - £25000.00 per annum
Posted: 15 days ago