Global Customer Care Analyst (Supplier/Customer Technical Support 1st & 2nd line)
London Area, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
JAGGAER
fluid supply chain driven by robust spend analysis, comprehensive contract management, and efficient accounts payable solutions. WHAT WE ARE LOOKING FOR: As a Global Customer Care Analyst, you are responsible for first-level technical support for assigned JAGGAER product lines. Support Analysts maintain close relationships with … technical skills to resolve application issues. You play a crucial role in recommending new configurations to assist customers in achieving their organizational goals. Global Customer Care Analysts work closely with Customer Success, Professional Services, and Development team members to remediate reported client issues promptly and professionally. The position … communication skills and exceptional analytical skills. This job can be fully remote or hybrid in our London office ROLE RESPONSIBILITIES: As part of the support team, perform technical troubleshooting and data analysis to determine the root causes of software problems. Provide solutions or action plans for customers that resolve more »
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