2 of 2 Customer Support Engineer Jobs

Role: Customer Support Engineer Location: Mansfield Negotiable dept on exp We're looking for a talented Customer Support Engineer to join our busy support team in Mansfield. You'll deliver high-quality technical support to a variety of customers. This … opportunity for someone who enjoys troubleshooting, problem-solving, and helping people get the best out of their technology. Key Responsibilities for the role of Customer Support Engineer: First-line support for all clients Answer incoming calls and emails, accurately recording issues within our ticketing system Perform ...

Role - Customer Support Engineer - DERMS Location - Edinburgh/Paris/Bucharest Key Responsibilities: Deliver L2/L3 support for DERMS applications, integrations, and services. Monitor system availability, performance, and data flows between DERMS, grid control systems (SCADA, ADMS, EMS), and distributed energy resources. Investigate and resolve … service requests, and escalations in alignment with SLA requirements. Conduct root cause analysis (RCA) and drive permanent fixes for recurring or high-severity issues. Support patching, upgrades, deployments, and system configuration changes. Collaborate with engineering and product teams to implement improvements in scalability, reliability, and cybersecurity. Maintain knowledge base ...