14 of 14 Customer Support Engineer Jobs

Kick-start or elevate your IT engineering career with a leading UK Cloud & Managed Services provider, supporting customers across the region as a Field Service Engineer within a high-growth, supportive team. IT Customer Support EngineerOssett, West Yorkshire (On-site with regional travel) Full Time, Permanent Competitive basic salary + company vehicle About the company: Our client … independent IT cloud and managed services providers, supporting more than 2,500 customers nationwide with cutting-edge technology solutions and award-winning support. About the role: As an IT Customer Support Engineer you’ll respond to service calls across a 75-mile radius of the Ossett head office, providing hardware break-fix support, preventative maintenance and … on-site technical expertise while maintaining exceptional customer communication and working within strict SLA requirements. Key responsibilities: Respond to service calls on client sites Handle hardware break-fix tasks and deployments, meeting required SLAs Troubleshoot, diagnose and resolve complex technical faults with real-time updates Conduct comprehensive preventative maintenance with full activity documentation Maintain an in-depth technical knowledge More ❯

Customer Support Engineer Location: Edinburgh, UK(Hybrid: 2-3 days per week on-site) Contract Type: Inside IR35 Day Rate: Market Rate Role Overview We are seeking an experienced Customer Support Engineer to join our team on a contract basis.This role provides the chance to work across multiple domains, build expertise in diverse technologies … and develop valuable cross-functional skills within a mission-critical GIS environment. You will be responsible for delivering high-quality support and development across a range of GIS systems and technologies, primarily within the Smallworld Product Suite , with additional exposure to regulatory, third-party and customer-specific customisations. Key Responsibilities Analyse, design, code, implement, and test GIS solutions … Maintain documentation of the entire process and provide continuous updates to stakeholders Support project delivery across multiple domains and contribute to system enhancements Deliver high-quality GIS solutions and customer-specific customisations Work with regulatory and third-party product integrations Essential Skills & Experience 10-12 years of hands-on experience in GIS support and development roles Proficiency More ❯

Electronics Applications Engineer (Customer Support) £40,000 - £45,000 + Occasional International Travel + 30 Days Holiday + Training + ProgressionSlough, Berkshire Are you an Electronics Engineer or similar looking for a customer-facing role where you will be recognised as a technical expert and responsible for being customers first point of contact for service … and support? Do you want a highly varied role within an R&D department where no two days will be the same, that can offer a mix of international travel and office-based work? This company specialise in IoT devises offering innovative products to safeguard electronics and enhance energy efficiency. Their range includes sensors, voltage stabilisers, inverters, and solar … systems aimed at improving reliability in challenging environments. In this office based role you'll be working as a Technical Support& Applications Engineer, handling customer tickets and helping solve issues remotely. You'll also be responsible for working with customers to provide the best product to solve their requirements. The team work cross functionally, and this head More ❯

Electronics Applications Engineer (Customer Support) £40,000 - £45,000 + Occasional International Travel + 30 Days Holiday + Training + Progression Slough, Berkshire Are you an Electronics Engineer or similar looking for a customer-facing role where you will be recognised as a technical expert and responsible for being customers first point of contact for … service and support? Do you want a highly varied role within an R&D department where no two days will be the same, that can offer a mix of international travel and office-based work? This company specialise in IoT devises offering innovative products to safeguard electronics and enhance energy efficiency. Their range includes sensors, voltage stabilisers, inverters, and … solar systems aimed at improving reliability in challenging environments. In this office based role you'll be working as a Technical Support& Applications Engineer, handling customer tickets and helping solve issues remotely. You'll also be responsible for working with customers to provide the best product to solve their requirements. The team work cross functionally, and this More ❯

Customer Software Support Engineer An established engineering and technology manufacturer based near Lewes, East Sussex , is seeking a Customer Software Support Engineer to join their expanding technical support team. This is a permanent, office-based role supporting clients across the UK and internationally with bespoke software systems used in transport and information technology … applications. Location: Lewes, East Sussex Salary: £38k Hours: Monday to Friday, full-time (office-based) The Role You ll work within a small, specialist team providing software and database support to customers using in-house developed platforms. Responsibilities include assisting with technical enquiries, creating and maintaining databases, troubleshooting issues, and offering guidance via phone, email, Teams, and ticketing systems. … This is an excellent opportunity for a technically minded engineer who enjoys problem-solving, software configuration, and customer interaction. Key Responsibilities Provide first-line technical support on proprietary software applications. Create, test and maintain customer databases and media content. Manage technical queries and tickets using an internal system. Collaborate with engineering, sales, and technical departments. Support More ❯

Customer Software Support Engineer An established engineering and technology manufacturer based near Lewes, East Sussex , is seeking a Customer Software Support Engineer to join their expanding technical support team. This is a permanent, office-based role supporting clients across the UK and internationally with bespoke software systems used in transport and information technology … applications. Location: Lewes, East Sussex Salary: £38k Hours: Monday to Friday, full-time (office-based) The Role You’ll work within a small, specialist team providing software and database support to customers using in-house developed platforms. Responsibilities include assisting with technical enquiries, creating and maintaining databases, troubleshooting issues, and offering guidance via phone, email, Teams, and ticketing systems. … This is an excellent opportunity for a technically minded engineer who enjoys problem-solving, software configuration, and customer interaction. Key Responsibilities Provide first-line technical support on proprietary software applications. Create, test and maintain customer databases and media content. Manage technical queries and tickets using an internal system. Collaborate with engineering, sales, and technical departments. Support More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the team: The role is part of a 24x7 global support team. You may be required to work overnight or weekends, as needed. Occasional travel may also be required. You will be working with customers and other team members in addressing their …/email about the LNRSG Service The issues can range from a simple password reset to webpage workflow of LNRSG code to troubleshooting network connections to working with the customer on specific rules to improve their risk posture. About the role: As the leading provider of integrated physical and digital risk mitigation solutions, we are looking for a highly More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the team: The role is part of a 24x7 global support team. You may be required to work overnight or weekends, as needed. Occasional travel may also be required. You will be working with customers and other team members in addressing their …/email about the LNRSG Service The issues can range from a simple password reset to webpage workflow of LNRSG code to troubleshooting network connections to working with the customer on specific rules to improve their risk posture. About the role: As the leading provider of integrated physical and digital risk mitigation solutions, we are looking for a highly More ❯

Role Summary : ServiceMax product experience is a plus, but not mandatory Deliver world class maintenance and support services to ServiceMax customers. With your excellent technical and troubleshooting skills with mission critical SaaS applications, assist ServiceMax customers in using and resolving day to day product questions for the ServiceMax Field Service products.Using your excellent communication, you will resolve customer issues in a high-quality manner, measured through customer satisfaction. The Technical Customer Support Engineer acts as the first point of contact for all ServiceMax Customers. Capture, understand and reproduce the customer issue and take the appropriate actions to root cause and resolve, in a satisfactory manner. Job Responsibilities: Service customers by logging, replicating … troubleshooting and resolving technical support cases Operate effectively, clearly, and succinctly in an unstructured environment and demonstrate an awareness of the full breadth of services offered by the ServiceMax. Primarily focus on resolving customer cases, developing knowledge as a result of case closure. Communicate updates and resolutions, as well as questions and clarification in a written and verbal More ❯

Location: Hybrid Working – London Office/Remote Reporting To: Helpdesk Manager Background: Becrypt are looking for a driven and customer focused individual to join their Customer Support Helpdesk team as a Tier 1 Customer Support Engineer. You will provide first line technical support and expertise. You will report to the Helpdesk Manager for technical … direction and guidance. Key Responsibilities: Act as the primary technical support contact for the client both remotely and on-site when needed Provide support to users via telephone, email, remote control, and in-person Accurately log incidents and service requests in Becrypt’s ticketing system Ensure tickets are always kept up-to-date with case details Work collaboratively … to support team members in IT related matters Provide troubleshooting assistance as required to the Technical Services team Escalate problems where necessary to management or third-party suppliers Undertake small to medium-sized IT projects as instructed by the Technical Services team Diagnose and resolve technical issues on your own and as part of a team Ensure a high More ❯

Job Title: Customer Support Engineer Location: Warrington Salary: DOE FULL UK DRIVING LICENCE AND ABILITY TO OBTAIN SECURITY CLEARANCE IS REQUIRED FOR THIS ROLE. Role purpose: This role will be based on a customer site where you will be configuring applications & hardware on new & existing IT related devices including desktops, laptops, servers, mobile phones and any … related IT Devices. This is an excellent opportunity to work in a supportive team with true career growth pathways. Key responsibilities: Proactively manage all calls efficiently and advise the customer of problems and keep them informed and updated of the planned resolution, escalating calls where necessary. Liaise with and provide assistance as requested to 3rd party IT Company's … both off and on site Configure applications and hardware on new and existing IT related devices Provide support to VIP users, with a tight SLA if applicable Ensure Timely and responsive communications both to internal and external stakeholders as required. Skills and experience: Competent in Technical ability in hardware breakfix, software & operating systems to support the customer More ❯

Proactive Personnel are recruiting on behalf of our long-standing client in Telford, who are looking for a Customer Support Engineer to join their team. Whats in it for you? Company events Company pension Gym membership On-site parking Private medical insurance Referral programme Salary: £24,500 - £26,000 per year Key duties and responsibilities will include … Handling and prioritising tickets related to customer faults and achieving resolutions within agreed SLAs Log, categorise & prioritise customer tickets in line with the relevant ticket banding and type Conduct diagnosis of faults and attempt documented fixes appropriate to the fault where escalated to second line support or 3rd party providers End-to-end problem isolation and troubleshooting … assigned daily tasks to ensure optimal network performance and end service for customers Conduct remote installations and be on hand to help train customers where needed Provide any technical support to field sales where complex help is required Provide cover to other areas in the Hosted & Connectivity department where needed Resolve any SIP/VoIP faults, call quality issues More ❯

how technology supports customers on the ground? Step into a Key Technical Role Based in Oxfordshire Our client is seeking a Software Configuration Specialist to join their growing technical support function. This is an exciting opportunity to play a vital role in ensuring systems are correctly set up and perform reliably from the very beginning. You will be working … behind the scenes to support seamless installations and help internal teams deliver consistently high service levels. This is the perfect fit for someone who enjoys building smart solutions, cares about accuracy, and thrives in a collaborative setting where ideas for improvement are always welcome. Why This Role is Great Get hands on with building and managing system configurations that … directly affect service quality and client satisfaction Work alongside product and technical colleagues to understand requirements and translate them into working setups Help reduce errors and support improvements by building processes that are robust and repeatable Play a central role in keeping installations smooth and efficient while supporting colleagues across various teams Be part of a company that values More ❯

in the United States. Our Values: People First, Servant Leadership, Deliver and Inspire Excellence, Do the right thing! What You'll Do This role will primarily provide production triage support for all applications included in the scope of this project, and secondarily serve as an individual contributor to support multiple teams building user-facing features on web and … mobile platforms. Though anticipated to be infrequent, 24/7 on-call emergency support, including weekends and holidays, may be required. This role will partner closely with the team Engineering Lead to implement standards and best practices. Primary Expectations Experience working in agile software development on a cross-functional team Able to navigate ambiguous requirements and environments to support delivery Support the development and communication of milestones and delivers upon their area of expertise Actively participate in conversations and planning sessions with team members and stakeholders Willingness to partner with senior practitioners, and be receptive to mentorship Able to identify risks and communicate to leadership, provides recommendations to mitigate identified risks Strong verbal and written communication skills More ❯