Principal Support Engineer – Customer Reliability & Escalations Engineering
- Hiring Organisation
- Jobleads-UK
- Location
- Ingram, England, United Kingdom
About the Role We are seeking a Principal Support Engineer to serve as a senior technical authority and escalation leader for our most critical customer‐impacting issues across our platform ecosystem. This role requires leading critical customer escalations, driving root cause analysis across multiple technology layers … communicated. Identify recurring issues and drive improvements in reliability, observability, automation, and operational efficiency. Serve as a trusted technical advisor during executive‐level customer escalations and critical business events. Mentor engineers, influence technical priorities, and promote best practices in incident management and problem resolution. Qualifications 15+ years of experience ...