1 Customer Support Engineer Jobs in Oxford

million from leading investors so far, with $140 million raised in the last Series C funding round in January 2023. Your Role As a Customer Support Engineer within the Support team, you will play a critical role in providing technical support and guidance to our … customers. You will be responsible for troubleshooting, diagnosing and resolving customer issues while ensuring a high level of customer satisfaction. This role requires a combination of technical expertise, problem-solving skills, communication skills, empathy, a proactive attitude and a passion for customer service excellence. Responsibilities Provide technical … support and resolve customer requests via email, phone, and other communication channels. Qualify incoming requests, including technical issues, questions, requests and other inquiries. Prioritise requests with the appropriate level of urgency, and follow the appropriate procedure to address them in a timely and effective manner. Diagnose and troubleshoot more »