6 Customer Support Specialist Jobs

Customer Support Specialist (1st line) - Bury St Edmunds - up to £25,000 My client is a leading software house based in the Bury St Edmunds area and they have opened up a new role due to growth and internal progression! They are now seeking a confident and … tickets though an internal ticketing system Arrange and schedule new updated and installs for the client base Previous experience 1-2 years of successful Customer Service/Technical Support experience Exposure to Microsoft products (Word/Excel/Windows) Confident and Switched on personality Desirable Experience working within … have experience in the above and you're interested in this amazing opportunity, please apply with your most up-to-date CV! Keywords: IT Support, IT Support Technician, 1st Line Support, 2nd Line Support, 1st Line Support Technician, 2nd Line Support Technician, Service Desk more »

Customer Support Specialist, Service Desk Analyst £32-38k + Benefits 18 month contract 2 days a week on site in Belfast (BT1) Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst … to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to … our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices more »

We are looking for a Bilingual Customer Support Specialist (English/French) to join our fast-growing team at an exciting technology company. Moasure®has developed the world's first motion-based measuring tool, the Moasure® ONE™, which is transforming numerous industries and redefining how people will … UK's Great Place to Work (SME) List. Are you fluent in both French and English? Do you have a passion for providing exceptional customer support? If so, we want to hear from you! Role Overview The role will be supporting Moasures customer base via tickets, phone … calls and live chat. Key Responsibilities · Responding to customer queries via email or on social media platforms. · Prioritizing daily customer support queries and providing timely resolutions. · Handling technical inquiries from non-technical users with clarity and expertise. · Working towards achieving an excellent first-time resolution for customers. more »

Our company is growing and we are looking for a hands-on Customer Support and Testing Specialist to take over, grow/improve, and manage the support of our Digital Inspection Tables and other related products. 💰 Salary: Depends on experience 📅 Posting End Date: 01/… a QA team as demand increases. You might currently be a seasoned QA department head, a software engineer, or a technician that enjoys being customer facing and is looking for their next step. The role is adaptable for the right person. We need somebody who comfortable with computer hardware … elements (e.g. integration testing, traveling to customers) but will also have some remote elements (e.g. keeping documentation up to date, report writing, and remote support via TeamViewer). The best candidates will: (1) have an eye for detail 👀, (2) be excellent communicators (spoken and written) 💬, (3) keep precise documentation more »

our products and services. With a wide variety of solutions available, from websites to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service interruptions, etc. What You’ll Do Trouble … resolve issues for customers relating to Solera software providing advice and expert knowledge over phone, email, chat and web channels Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets Communicate clearly and effectively both internally and externally Accurately … record all customer contact and outcomes within designated software Escalate calls or cases in a timely and appropriate manner in line with SLA’s in place, documenting enhancements to drive continuous improvements At all times adhere to the working processes and procedures for the department and of Solera Contribute more »

time it will grow more technical and you will learn more of the complex issues some customers face Reporting directly into the Head of Support Loads of opportunity to grow within the business (no glass ceilings!!) and move into other departments such as sales, account management, web development and more »