Nottingham, Nottinghamshire, East Midlands, United Kingdom
Cloudworks Services Ltd
Core Experience Required: Microsoft 365 including Defender, Purview, Intune and Autopilot Windows 10/11 troubleshooting and support Entra ID/Active Directory management Networking concepts (TCP/IP, DNS, DHCP), Routers, Firewalls Windows Server Administration Advantageous Experience Managed Service Provider (MSP) background ITIL v3/v4 Foundation Certification or ITIL experience SLA-focused service delivery High-volume call management More ❯
the ability to work cross-functionally. A proactive mindset with a genuine passion for automation and operational excellence. Nice to Have Knowledge of Windows Server environments and network fundamentals (DNS, load balancing, Active Directory). Understanding of SLOs, SLIs, and modern incident management frameworks. Familiarity with infrastructure tools such as Ansible, Puppet, Chef, Jenkins, Grafana, or ELK Stack. Awareness of More ❯
the ability to work cross-functionally. A proactive mindset with a genuine passion for automation and operational excellence. Nice to Have Knowledge of Windows Server environments and network fundamentals (DNS, load balancing, Active Directory). Understanding of SLOs, SLIs, and modern incident management frameworks. Familiarity with infrastructure tools such as Ansible, Puppet, Chef, Jenkins, Grafana, or ELK Stack. Awareness of More ❯
