Customer Technology Coordinator
Telford, England, United Kingdom
Reconomy
the best possible talent because it's our people that make us the business we are today.Working within the _Recycle_ Loop and reporting to Data and Reporting Manager for C,H&I, the Customer-Facing Technology Coordinator will play a vital role in supporting and mobilising customers on our … instrumental in ensuring a positive customer experience.Accountabilities and Responsibilities *Customer Support *: Provide excellent customer support for users of our bespoke technology offerings (Portal, Smartwaste integration and mobile app; Tipping, Sitebuddy and Site Appraiser), including triage, and troubleshooting operational and technical issues. Act as a liaison between customers and the … ensuring timely resolution of issues. *Technology Mobilisation *: Lead the mobilization of customers on new technology offerings, including user set-up, and configuration. For our data integration offering (Smartwaste) there will be configuration data manipulation, mapping, and loading. You will conduct training sessions and provide documentation to ensure more »
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