Morgan Hunt is collaborating with a leading public sector organisation to recruit an ITIL Service Management Analyst. In this pivotal role, you will spearhead the alignment of IT Service Management policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive expertise will … driven approach will facilitate constructive discussions with suppliers, enabling you to effectively monitor contractual obligations and drive improvements where necessary. Key Deliverables: Elevate problem management processes by leveraging our new ITSM toolset, ServiceNow, while serving as the liaison between internal resolver teams, external service providers, and end users for … all IT Service Delivery matters. Enhance and create ITIL-aligned processes to support Continuous Service Improvement initiatives, encompassing Problem Management, Service Request Management, Joiners/Movers/Leavers processes, Service Transition, and Demand/Capacity Management. Refine the Service Request (SR) process to drive efficiency and tailor more »
Morgan Hunt is collaborating with a leading public sector organisation to recruit an ITIL Service Management Analyst. In this pivotal role, you will spearhead the alignment of IT Service Management policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive expertise will … driven approach will facilitate constructive discussions with suppliers, enabling you to effectively monitor contractual obligations and drive improvements where necessary. Key Deliverables: Elevate problem management processes by leveraging our new ITSM toolset, ServiceNow, while serving as the liaison between internal resolver teams, external service providers, and end users for … all IT Service Delivery matters. Enhance and create ITIL-aligned processes to support Continuous Service Improvement initiatives, encompassing Problem Management, Service Request Management, Joiners/Movers/Leavers processes, Service Transition, and Demand/Capacity Management. Refine the Service Request (SR) process to drive efficiency and tailor more »
Midlands, Birmingham, West Midlands (County), United Kingdom
Big Red Recruitment Midlands Limited
Do you want to work on diverse, full life cycle IT infrastructure projects? Help enterprise scale customers with their transformations? Progress your project management career? My growing client delivers best of breed IT infrastructure & cloud solutions to a wide range of different customers across multiple industries and are growing … stakeholders to ensure project milestones are met and to keep them constantly updated with the project’s progression. You will help the team with demandmanagement and provide weekly updates to all parties involved. It’s an exciting and dynamic role where you can make a real difference. … will receive consistent and ongoing training to ensure you always keep learning and developing in your career. We need you to have: IT Project Management experience Excellent communication skills Ability to prioritise effectively Agile and Waterfall UK driving licence as some travel to client sites may be required Big more »
