L2 Desktop Support Engineer ( Adhoc/On Demand Support) - G2 7EZ Glasgow
Glasgow, Scotland, United Kingdom
Allied Worldwide
Level 2 Desktop Support About us We are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over … every one of them. They are exceptional and we are looking for more exceptional people to join us. Key responsibilities: · Provide 2nd Line onsite desktop and application support services to end users · Troubleshoot and resolve incidents relating to Desktop operating systems and mobile devices · Repair hardware and … peripheral faults in conjunction with warranty providers · Take ownership of personal ticket queues and support colleagues when necessary to improve customer satisfaction whilst achieving contractual SLAs · Operate cohesively with the service desk team to maintain service levels · All work undertaken must be logged via a Service Desk Reporting Tool more »
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