2 of 2 Desktop Support Jobs in the West Midlands

WE’RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT Worcester, UK Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment … complex IT challenges to celebrating wins together, we put our people first. Start your journey with Excis and grow with us! What You’ll Do: Provide onsite and remote support for Windows and Apple devices, handling IMAC tasks and troubleshooting across multiple platforms, including support for executive/VIP users. Manage hardware refreshes, warranty repairs, printer and AV … asset tagging, and maintain asset management with regular reporting. Coordinate equipment shipments, returns, vendor repairs, and ensure timely resolution of service requests and incidents while assisting with walk-up support and new hire onboarding. What You Need: UK citizenship 2 to 3 years of experienced in IT support experience with IT troubleshooting via ticket system. Experience supporting printers More ❯

require higher trained individuals, including advanced software, hardware, and server related, etc. Main Responsibilities include: Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Desk equipment, Cabling, Comms patching, Printers, MFDs, and basic network connectivity. Hands … on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement Customer ticketing is worked upon to ensure the timely delivery of service, along with regular, professions, users facing updates To provide infrastructure administration functions Providing on-site cover as part of a shift arrangement Support inline with contracted business working hours Provide site support in remote offices when required Troubleshooting and resolving software issues; OS Imaging/reimaging and associated systems administration activities Taking ownership of issues through to resolution on all appropriate requests Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track More ❯