3rd Line IT Technical Support Engineer
- Hiring Organisation
- Operations Resources Limited
- Location
- Cardiff, South Glamorgan, Wales, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £35,000
SaaS backup solution to ensure efficient and smooth operation Triaging tickets received via service desk escalation. Liaising with 3rd party support for critical requests. Disaster Recovery and Restore Testing Management: Manage, Review, and ensure the Disaster Recovery Plan is fit for purpose, via detailed documentation … conjunction with the client. Monthly testing, Conduct regular disaster recovery assurance testing for various systems, including (but not limited to) Azure infrastructure failover, M365 backup/restore, network infrastructure failover. Act as one of the primary points of contact for incident response, and Major Incident Management (MiM). ...