Italian Speaking IT Helpdesk Analyst
- Hiring Organisation
- Harvey Nash
- Location
- Broughton, Flintshire, UK
based desktops and applications. Main Duties: * Answering Service Desk chat promptly and providing 1st- and 2nd-Line technical support. In some cases, during a disaster recovery, calls might need to be answered. * Dealing with queries in a calm, timely and customer focussed manner * Logging, recording, and prioritising … helps improve documentation * Experience working closely with 3rd line/support specialists, including warm transfers and clear escalation summaries * Awareness of major incident/disaster recovery ways of working (when required) You must demonstrate a significant interest in technology and bring excellent customer service and communication skills. This ...