Process Optimization & Reporting Identify and implement process improvements to enhance efficiency and customer experience. Working closely with other regions, standardise tools and practices across the team (e.g., Salesforce, CPQ, DocuSign), ensuring globally consistent customer experience. Own reporting on team performance, renewal outcomes (Quarterly market review, budgeting future churn), and strategic insights. Lead initiatives to reduce churn and improve renewal conversion. More ❯
or Account Management, ideally in the data center or other relevant industry Proficient in Salesforce CRM, CPQ tools, Microsoft Excel, and familiar with digital signing and billing systems (e.g., DocuSign) Fluency in local language (where role is based) and English language, both written and spoken. Further European languages beneficial What we can offer you Our rapidly evolving business sector offers More ❯
Platform (DXP) and have the pleasure of serving over 9,000 brands, from global organizations such as Visa, Sky, Yamaha, and Wall Street Journal to tech innovators like Atlassian DocuSign, FitBit, and Zillow. Optimizely fosters an inclusive and diverse culture with a global team of 1500+ people spread across the US, Europe, Dubai, Australia, Singapore, Bangladesh, and Vietnam. Our unique More ❯
provisioning of products and services · Speaking to suppliers and dealing with support cases · Taking calls, submitting orders and logging faults · Preparing sales order forms and sending to client on DocuSign · Provide customer support throughout the order process, either by call or email · Filtering calls and dealing with any queries · Fault Reporting on all products and services · Day to day management More ❯
