Technical Service Delivery Manager
- Hiring Organisation
- Bechtle UK
- Location
- Brackmills Industrial Estate, Northampton, Northamptonshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £55,000 - £70,000 per annum
services meet agreed-upon standards, timelines, and performance metrics. This role involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction, the Technical Service Delivery Manager will also build and maintain relationships with … monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing and continuous improvement. Maintain strict adherence to ITIL service management principles, including Incident, Problem, Change Management, and Continual Service Improvement. Provide technical guidance to customers infrastructure and cloud-based services (e.g., Microsoft Azure ...