Brackmills Industrial Estate, Northampton, Northamptonshire, England, United Kingdom
Bechtle UK
and our customers, ensuring that services meet agreed-upon standards, timelines, and performance metrics. This role involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction, the Technical Service Delivery Manager will also build and maintain relationships with Bechtle’s customers, ensuring their … when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing and continuous improvement. Maintain strict adherence to ITIL service management principles, including Incident, Problem, Change Management, and Continual Service Improvement. Provide technical guidance to customers infrastructure and cloud-based services (e.g., Microsoft Azure, AWS), as needed, collaborating with … best practices across the service delivery function, driving service excellence and operational efficiency. Ensure all service delivery processes and procedures are consistently followed and continuously improved. Provide hands-on management support across Bechtle’s broad technology stack, including Microsoft Windows, Active Directory, O365, Networking and cloud infrastructure, ensuring responsive and knowledgeable service. Customer Relationship Management (20%) Coordinate and More ❯
2 The Forge, Moor Road, North Owersby, Market Rasen, England
INVOLVE SELECTION LIMITED
company website on a monthly basis Create and schedule content for social media platforms (Instagram, --Facebook, LinkedIn, TikTok) Assist in drafting internal communications such as newsletters and updates Data & DocumentManagement Manage digital filing and data systems, ensuring documents care organised, accessible, and current Maintain version control and adherence to documentation protocols Assist in creating reports, schedules, and More ❯
IT Governance and Sharepoint Lead As an IT Governance and Sharepoint Lead, you will be overseeing IT governance and SharePoint management, conducting supplier audits, and maintaining IT policies and risk registers. Ensuring compliance through Microsoft Purview and supporting internal and external audits. Managing SharePoint structure, permissions, and document standards while delivering user training and promoting data security awareness … for new IT vendors. Ensure software & hardware asset registers are maintained and are up to date SharePoint Ownership Oversee structure, governance, and permissions across SharePoint sites. Develop and maintain documentmanagement standards (naming conventions, version control, retention policies). Manage user access requests and ensure security compliance. Governance & Compliance Maintain IT policy documentation & SOP’s (e.g. Acceptable Use … and help prepare for external ones (e.g. ISO, DSPT, CE & CE+). Manage risk registers & IT Incident investigations Submit regular reports to AXA to support security basics programme Data Management (inc. Microsoft Purview) Monitor compliance with data retention and disposal policies. Work with your DPO to ensure IT systems meet our various audit requirements. Manage the MS Purview platform More ❯
IT Governance and Sharepoint Lead As an IT Governance and Sharepoint Lead, you will be overseeing IT governance and SharePoint management, conducting supplier audits, and maintaining IT policies and risk registers. Ensuring compliance through Microsoft Purview and supporting internal and external audits. Managing SharePoint structure, permissions, and document standards while delivering user training and promoting data security awareness … for new IT vendors. Ensure software & hardware asset registers are maintained and are up to date SharePoint Ownership Oversee structure, governance, and permissions across SharePoint sites. Develop and maintain documentmanagement standards (naming conventions, version control, retention policies). Manage user access requests and ensure security compliance. Governance & Compliance Maintain IT policy documentation & SOP’s (e.g. Acceptable Use … and help prepare for external ones (e.g. ISO, DSPT, CE & CE+). Manage risk registers & IT Incident investigations Submit regular reports to AXA to support security basics programme Data Management (inc. Microsoft Purview) Monitor compliance with data retention and disposal policies. Work with your DPO to ensure IT systems meet our various audit requirements. Manage the MS Purview platform More ❯
IT Governance and Sharepoint Lead As an IT Governance and Sharepoint Lead, you will be overseeing IT governance and SharePoint management, conducting supplier audits, and maintaining IT policies and risk registers. Ensuring compliance through Microsoft Purview and supporting internal and external audits. Managing SharePoint structure, permissions, and document standards while delivering user training and promoting data security awareness … for new IT vendors. Ensure software & hardware asset registers are maintained and are up to date SharePoint Ownership Oversee structure, governance, and permissions across SharePoint sites. Develop and maintain documentmanagement standards (naming conventions, version control, retention policies). Manage user access requests and ensure security compliance. Governance & Compliance Maintain IT policy documentation & SOP’s (e.g. Acceptable Use … and help prepare for external ones (e.g. ISO, DSPT, CE & CE+). Manage risk registers & IT Incident investigations Submit regular reports to AXA to support security basics programme Data Management (inc. Microsoft Purview) Monitor compliance with data retention and disposal policies. Work with your DPO to ensure IT systems meet our various audit requirements. Manage the MS Purview platform More ❯