3 of 3 Dynamics CRM Jobs in Buckinghamshire

you will provide seamless service to the customers who contact through the Customer Support Centre. This will also include managing and accurately recording instrument faults in the MS Dynamics CRM and deliver on set customer response KPI targets. You will also need to monitor and ensure that the Key Performance Indicators (KPIs) are met from … information to support the customer. YOUR RESPONSIBILITIES Respond to inbound customer calls via the dedicated customer service hotline Manage and resolve mailbox enquiries Log faults accurately in MS Dynamics Service Platform for both Sysmex and partner supplier equipment Coordinate and schedule technical faults, maintenance and shipping of parts for engineer visits Gather and update case data in MS … available in the full job description, please contact HR if you would like to review the full role requirements. Essential requirements for this role Comprehensive skills in microsoft dynamics and microsoft office suite minimum 2 years experience of working in a customer service environment working towards KPI targets KPI report writing experience for customer accounts Experience More ❯

receive timely and professional support for technical and product-related enquiries. You will: Handle inbound customer calls and mailbox enquiries. Log and manage instrument faults accurately within Microsoft Dynamics CRM. Schedule engineer call-outs, preventative maintenance visits, and corrective actions. Work closely with field engineers to meet customer needs. Collate data and generate reports for account managers. … monitor supplier performance. About You We’re looking for someone who is: Experienced in a customer service or scheduling environment (minimum 2 years). Highly proficient with Microsoft Dynamics CRM and the Microsoft Office Suite . Skilled in working towards KPI targets and reporting on service delivery. An excellent communicator, confident in dealing More ❯

OEM Solutions, End User Consultants, and Account Managers to ensure a collaborative approach Ensuring adherence to sales disciplines by maintaining accurate and up-to-date records in the Dynamics 365 CRM, including activity progress, project status, actions, and meeting outcomes Monthly reporting of activity and engagement along with opportunities in line with expectations WHAT DO More ❯