2 of 2 Dynamics CRM Jobs in the North East

D365 Functional Consultant Location: Newcastle, UK Duration: 6 Months Mode: Hybrid (2-3 days in a week) Job Description: The Role As a Dynamics 365 Functional Consultant, you will work closely with customers to understand their service operations and translate requirements into well-configured Dynamics … requirements discovery workshops and translate business needs into functional designs Analyse current CRM processes, pain points, and operating model. Configure Dynamics 365 Customer Service including case management, SLAs, queues, and routing Design and build functional Proof of Concepts to validate requirements and solution fit Work ...

manage customer relationships Comfortable working to targets and managing a sales pipeline Confident user of CRM systems (e.g. Microsoft Dynamics or similar) Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint) Desirable Experience Exposure to health, social care, housing, or public-sector environments … meet revenue targets Engaging key stakeholders through meetings (face-to-face and virtual), calls, and digital communication Accurately managing all opportunities through the CRM system Account Management Managing and growing existing client relationships Responding promptly and professionally to client enquiries Identifying upsell and cross-sell opportunities Maintaining ...