Senior Director of Services
- Hiring Organisation
- Hackajob Ltd
- Location
- Birmingham, West Midlands, United Kingdom
- Employment Type
- Permanent
client is a UK business software company. As Senior Director, Services (Health), you will shape and lead the Services strategy for our Health customer portfolio, with accountability for customer experience, retention, service revenue and delivery performance. You will bring together Support and Professional Services around a consistent, scalable … outcomes and building high-performing teams in a complex environment. Significant senior leadership experience across Support and/or Professional Services within SaaS, enterprise software or another complex technology environment. A proven track record of improving customer experience, reducing support demand and strengthening SLA performance ...