Service Desk Analyst
Warrington, England, United Kingdom
Tata Consultancy Services
tickets to their conclusion from internal staff via telephone and email Responsible for troubleshooting IT related issues such as but not limited to software/applications to hardware, such as desktops, laptops, printers, and Phones of the accounts designated users Log all customer contacts in tool provided and … take ownership of incidents to their desired conclusion Installation of all applications and resetting passwords to all enterprise applications Escalate unresolved calls to various application and infrastructure support teams Participate in enterprise application release/maintenance activities on request Closely monitor and meet ticket SLA targets more »
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