14 of 14 Fault Management Jobs

post holder will be required to take on any additional duties which may be considered within the remit of the role. Principal Accountabilities/Objectives: Answer and process customer fault calls in a professional, responsible and consistent manner. Conduct transactions accurately, which adhere to SLA measurements as per customer contracts. Log support calls from customers on the fault management system and pass to the relevant technical support resource and/or escalate appropriately, either internally or externally. Manage faults to a satisfactory conclusion (identifying and responding to faults on the fault management systems, liaising with 3rd party suppliers, handling faults through to resolution); Follow the defined GSD processes and procedures to ensure that the … fault management system is kept fully updated at all times. Ensure on a daily basis that all open calls are progressed and that customers are kept regularly updated on progress. Despatch appropriate engineering resource across the world to customer site as necessary to achieve fault resolution. Monitor the Indigo Support email account and take the appropriate course More ❯

Automation Engineer to join one of the UK s most advanced automated distribution centres. This is a multi-skilled role with a strong focus on PLC, PC, and controls fault management . You ll act as the go-to technical specialist for the shift team, ensuring operationally critical equipment is maintained, optimised, and continuously improved. THIS ROLE IS … BEING THE POINT OF CONTACT FOR AALL PLC ISSUES. Key Responsibilities Act as the technical lead on shift, supporting engineers with PLC/controls issues. Take ownership of technical fault management , liaising with wider support networks, contractors, and the customer. Carry out root cause analysis and drive continuous improvement to minimise downtime. Optimise equipment availability through targeted maintenance … activities. Manage PLC backup, version control, and change management in line with company standards. Deliver on-the-job training and refresher sessions to shift technicians, raising the team s technical capability. Support data analysis, hardware mapping, and technical tooling requirements. Ensure safe working practices and contractor management on automation systems. What We re Looking For A multi-skilled More ❯

Automation Engineer to join one of the UK’s most advanced automated distribution centres. This is a multi-skilled role with a strong focus on PLC, PC, and controls fault management . You’ll act as the go-to technical specialist for the shift team, ensuring operationally critical equipment is maintained, optimised, and continuously improved. THIS ROLE IS … BEING THE POINT OF CONTACT FOR AALL PLC ISSUES. Key Responsibilities Act as the technical lead on shift, supporting engineers with PLC/controls issues. Take ownership of technical fault management , liaising with wider support networks, contractors, and the customer. Carry out root cause analysis and drive continuous improvement to minimise downtime. Optimise equipment availability through targeted maintenance … activities. Manage PLC backup, version control, and change management in line with company standards. Deliver on-the-job training and refresher sessions to shift technicians, raising the team’s technical capability. Support data analysis, hardware mapping, and technical tooling requirements. Ensure safe working practices and contractor management on automation systems. What We’re Looking For A multi-skilled More ❯

Automation Engineer to join one of the UK’s most advanced automated distribution centres. This is a multi-skilled role with a strong focus on PLC, PC, and controls fault management . You’ll act as the go-to technical specialist for the shift team, ensuring operationally critical equipment is maintained, optimised, and continuously improved. THIS ROLE IS … BEING THE POINT OF CONTACT FOR AALL PLC ISSUES. Key Responsibilities Act as the technical lead on shift, supporting engineers with PLC/controls issues. Take ownership of technical fault management , liaising with wider support networks, contractors, and the customer. Carry out root cause analysis and drive continuous improvement to minimise downtime. Optimise equipment availability through targeted maintenance … activities. Manage PLC backup, version control, and change management in line with company standards. Deliver on-the-job training and refresher sessions to shift technicians, raising the team’s technical capability. Support data analysis, hardware mapping, and technical tooling requirements. Ensure safe working practices and contractor management on automation systems. What We’re Looking For A multi-skilled More ❯

About Infosys Consulting: Infosys Consulting is a global management consulting firm helping Fortune 1000 companies and other leading enterprises solve their strategic, operational, and technology challenges. Our consultants bring deep industry expertise and rigorous analytical capabilities to deliver measurable results and sustainable value. We are committed to fostering a collaborative and inclusive work environment where diverse perspectives are valued … and innovation thrives. Role Overview: Infosys Consulting is seeking a highly experienced and knowledgeable Principal or Senior Consultant with deep expertise in Operations Support Systems (OSS), Service Management, and the Telco Network Domain. Based in our London office, you will play a pivotal role in advising and guiding our telecommunications clients through complex business and technology transformations. You will … of technical acumen, business consulting skills, and the ability to lead and contribute to high-performing teams. Responsibilities: · Lead and contribute to consulting engagements focused on OSS transformation, service management optimization, and network domain strategy for telecommunications clients. · Utilize deep knowledge of Telco Network Domains (e.g., Fixed, Mobile, IP, Cloud, 5G, IoT) and their associated business processes (e.g., Network More ❯

environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will work closely with the technical support team to drive service … Responsibilities Service Quality & Process Optimization Collaborate with the technical support team to drive continuous improvement in service delivery quality. Provide professional insights into AC/DC charging technologies , including fault diagnosis and issue analysis. Lead maintenance process optimization, incident response mechanisms, and standardization of service workflows. Act as a coordination and technical interface in major service issues, ensuring efficient … problem resolution for customers. Service Operations Support Support the development and optimization of preventive maintenance, troubleshooting, and spare parts management processes. Monitor and promote the execution of Service Level Agreements (SLAs) to improve response times and customer satisfaction. Work with customer success, sales teams, and third-party service providers to ensure consistent service delivery. Responsible for the selection, onboarding More ❯

environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will work closely with the technical support team to drive service … Responsibilities Service Quality & Process Optimization Collaborate with the technical support team to drive continuous improvement in service delivery quality. Provide professional insights into AC/DC charging technologies , including fault diagnosis and issue analysis. Lead maintenance process optimization, incident response mechanisms, and standardization of service workflows. Act as a coordination and technical interface in major service issues, ensuring efficient … problem resolution for customers. Service Operations Support Support the development and optimization of preventive maintenance, troubleshooting, and spare parts management processes. Monitor and promote the execution of Service Level Agreements (SLAs) to improve response times and customer satisfaction. Work with customer success, sales teams, and third-party service providers to ensure consistent service delivery. Responsible for the selection, onboarding More ❯

smooth service transitions. Your responsibilities will involve troubleshooting, issue resolution, and fostering effective communication with customers and various stakeholders. You'll be working to meet 99.99% network availability and management of customer incidents and faults within agreed SLAs. You'llsupport rapid restoration of network fault resolution prior to critical servicefailure where possible, ensuring that 3rdPartyteam remain within agreed … fault management guidelines. You'll take an overall pro-active responsibility for the technical support/issues arising within the environment atData Centres, working with associated Service Desks to ensure the correct action for an incident is taken andposted to the correct resolving agency. You'llinclude all necessary diagnostics/impact assessments andinvestigate network problems identified using pro … active management tools. What youll bring Understanding of networkmanagementand use of Network Management Platform tools Proven track record of successfully prioritising simultaneous activities within SLA Proven track record in complex deliveryof multiple teams and interfaces Self-motivating individual with the ability to develop strong customer relationships as well as functioning in a team environment Must be PC literate More ❯

OSS Operations team, improve service and customer focus and ensure that relevant parties are kept informed throughout any engagement. Own support of the OSS applications; manage the resolution of fault tickets and the progress of general administration duties as required. Pass to 4th line support where required. Carry out the resolution of fault tickets and application administration where … volume of tickets into 2nd line and IT support as a whole. Proactively manage the applications supported to increase the reliability and quality of the services delivered, including reducing fault volumes, impact and MTTR. Create/Review & Modify documentation within the documentation library to comply with relevant standards. Work with the development team(s), reviewing and making recommendations for … IT system improvements. Management of licence compliance, IT system security, patching and capacity management to comply with relevant standards. Customer related projects (MACDs) Onboarding devices onto StableNet SNMP (Automated Network and Service Management system) Device discovery Configuring monitoring datapoints Setting alerts Report creation Supporting fault management Defect remediation support More ❯

OSS Operations team , improve service and customer focus and ensure that relevant parties are kept informed throughout any engagement. Own support of the OSS applications; manage the resolution of fault tickets and the progress of general administration duties as required. Pass to 4th line support where required. • Carry out the resolution of fault tickets and application administration where … volume of tickets into 2nd line and IT support as a whole. • Proactively manage the applications supported to increase the reliability and quality of the services delivered, including reducing fault volumes, impact and MTTR. Create/Review & Modify documentation within the documentation library to comply with relevant standards. • Work with the development team(s), reviewing and making recommendations for … IT system improvements. Management of licence compliance, IT system security, patching and capacity management to comply with relevant standards. • Customer related projects (MACDs) • Onboarding devices onto StableNet SNMP (Automated Network and Service Management system) o Device discovery o Configuring monitoring datapoints o Setting alerts o Report creation o Supporting fault management o Defect remediation support More ❯

and select network hardware, switches, routers, gateways, line-replaceable units (LRUs), and RF/C4ISR interfaces. Ensure cyber security and information assurance compliance across network designs (segmentation, encryption, key management, DoD/industry standards). Develop and maintain architecture artifacts: diagrams, interface control documents (ICDs), data flow models, fault management plans, and test cases. Collaborate with Avionics … Systems Integration, Flight Controls, Mission Systems, and Program Management to align network architecture with overall system objectives. Provide technical leadership during integration, lab testing, flight test, and fielding; troubleshoot complex network issues. Mentor junior engineers and lead technical reviews, trade studies, and design reviews. Support proposals, cost estimates, and technical briefs for customers and internal stakeholders. Basic Qualifications (Required More ❯

and select network hardware, switches, routers, gateways, line-replaceable units (LRUs), and RF/C4ISR interfaces. Ensure cyber security and information assurance compliance across network designs (segmentation, encryption, key management, DoD/industry standards). Develop and maintain architecture artifacts: diagrams, interface control documents (ICDs), data flow models, fault management plans, and test cases. Collaborate with Avionics … Systems Integration, Flight Controls, Mission Systems, and Program Management to align network architecture with overall system objectives. Provide technical leadership during integration, lab testing, flight test, and fielding; troubleshoot complex network issues. Mentor junior engineers and lead technical reviews, trade studies, and design reviews. Support proposals, cost estimates, and technical briefs for customers and internal stakeholders. Basic Qualifications (Required More ❯

and select network hardware, switches, routers, gateways, line-replaceable units (LRUs), and RF/C4ISR interfaces. Ensure cyber security and information assurance compliance across network designs (segmentation, encryption, key management, DoD/industry standards). Develop and maintain architecture artifacts: diagrams, interface control documents (ICDs), data flow models, fault management plans, and test cases. Collaborate with Avionics … Systems Integration, Flight Controls, Mission Systems, and Program Management to align network architecture with overall system objectives. Provide technical leadership during integration, lab testing, flight test, and fielding; troubleshoot complex network issues. Mentor junior engineers and lead technical reviews, trade studies, and design reviews. Support proposals, cost estimates, and technical briefs for customers and internal stakeholders. Basic Qualifications (Required More ❯

at both unit and system levels. Applications at all seniority levels are considered. Key Responsibilities Design, implement, and own core flight software modules for spacecraft control, telemetry, data handling, fault management, and communications. Develop in modern C++ and Python for support tooling, following best practices in software architecture, testing, and performance optimization. Build and maintain test frameworks for More ❯