IT Field Support Engineer
Doncaster, England, United Kingdom
Hays
IT Field Support Engineer 3 months contract - £240 INSIDE Contract to Permanent opportunity available - £45,000 plus car Doncaster - 3 days onsite/2 days field based As a member of the IT Support Team, you will provide 2nd line technical support to IT … responsible for troubleshooting technical issues, diagnosing problems, and finding solutions to ensure that users receive the best possible service. 1)You will provide technical support to diagnose and troubleshoot common hardware, software, and networking issues and assist with computer software integration. You may work either on-site or remotely … to knowledge base for future reference when appropriate. Resolve incidents, verifying the resolution and confirming with the customer. Work with 1st and 3rd line support groups to assist resolution where necessary. Escalate and progress the severity of support issues as required. Ensure that all relevant information is recorded more »
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