1 Focus Group Jobs in North Lanarkshire

for a Customer Service Executive. As part of the team, you'll be responsible for delivering exceptional Customer Service support to Focus Group customers. Principal Responsibilities Manage incoming telephone calls & email correspondence from customers Identify, investigate and resolve a query, complaint or general enquiry from customers Communicate … maintain services Meet set targets & expectations for ensuring the best possible customer experience Record and track interactions with customers on the Focus Group CRM system Follow industry & company guidelines in relation to a customers' contract with Focus Group Keep up to date with industry … regulatory changes Keep up to date with any changes Focus Group make Requirements Proven track record of delivering a high level of customer care & service High standard of phone skills and written communication, including numerical skills Problem solving Multi-tasking Organised and motivated Ability to work on more »