activities for Incident Management Request, Management Service Desk process, while following the documentation available to support these activities Collaborate with service analysts across all GIS functions to meet and where possible exceed agreed service level agreements (SLA’s) Support and when required lead quarterly site service reviews presenting SLA reports … lead project work to define timelines and budgets Complete or manage tasks on handover and implementation of new service excellence ways of working from GIS transformation into day-to-day operations Senior Service Analyst Requirements: Experience in a service management role or end user support role in a fast-paced more »
activities for Incident Management Request, Management Service Desk process, while following the documentation available to support these activities Collaborate with service analysts across all GIS functions to meet and where possible exceed agreed service level agreements (SLA’s) Support and when required lead quarterly site service reviews presenting SLA reports … lead project work to define timelines and budgets Complete or manage tasks on handover and implementation of new service excellence ways of working from GIS transformation into day-to-day operations Senior Service Analyst Requirements: Experience in a service management role or end user support role in a fast-paced more »
activities for Incident Management Request, Management Service Desk process, while following the documentation available to support these activities Collaborate with service analysts across all GIS functions to meet and where possible exceed agreed service level agreements (SLA's) Support and when required lead quarterly site service reviews presenting SLA reports … lead project work to define timelines and budgets Complete or manage tasks on handover and implementation of new service excellence ways of working from GIS transformation into day-to-day operations Senior Service Analyst Requirements: Experience in a service management role or end user support role in a fast-paced more »
