Jobs 1 to 5 of 5
Management of a team of experts in Inbound, Outbound, IVR, Recording and other key Contact Centre technologies dedicated to a specific strategic customer... - M aintenance of service levels, as per the managed services contract and service level agreement. - Use and adaptation of ITIL-based processes to ensure a quality service...
The Junior Pre-Sales Support Engineer will support the Sales team with technical sales information - setting up presentations and demonstrations etc for their Cloud-based Contact Centre solutions (multi-channel contact solutions - phone, email, SMS, chat etc). We're looking for a bright and energetic Graduate-calibre individual with an...
Salary: £28000 - £35000 per annumPosted: Yesterday
Swindon, Wiltshire -
Technical Skills: Technical skills to support management of a Network outsourced contract, including - LAN / WAN (VLANs, MPLS, BGP, EIGRP) WAN acceleration (Cisco) ISDX, Cisco Call Manager, VoIP. Video conferencing (Polycom and Tandberg) Network management tools. Contact centre telephony solutions, Avaya, Genesys, and Verint... Technical qualification aligned to technology within Networks...
Salary: £60000.00 - £65000.00 per annumPosted: 16 hours ago
Hays IT - Uk Posting account
Skills: - Strong negotiation, influencing and problem resolution skills - Financial skills and an understanding of the company's financial practices and goals - including drivers of process costs, ability to work with Service Providers to ensure effective cost solutions and agreed upon service level agreements - Exceptional collaboration and partnering skills - Outstanding verbal...
Salary: £60000.00 - £68000.00 per annum + bensPosted: 21 days ago
Must have experience of Telecommunications, contact routing (ACD), IVR, Nuance Tier 3 or CTI... * Must have a good working knowledge of Windows server operating systems and technologies such as domains, Active Directory, Gmail . * Should have a good working knowledge of Linux. * Must have knowledge of Object Oriented design principles and...
Rate: Market RatePosted: 9 hours ago