2 Head of IT Jobs in Derbyshire

Head of Group IT Service Operations As Head of Service Operations, you will lead a team responsible for managing IT Operations, Service Delivery, and Support. You will have a history of leadership and management, experience of … comfortable with autonomy, and to have a 'can do' attitude at all times. Your focus within the role will be leading, motivating, and coaching IT support and operational teams, defining and managing service levels, and identifying and implementing continuous service improvements. You will maintain a culture that promotes agile … reports measuring performance. Manage and mitigate operational risks plus compliance with security/regulatory requirements. Develop and maintain strong relationships and drive engagement with IT and business colleagues. Identify training and development opportunities and provide mentoring/coaching to enable the personal development of the IT more »

The company Major IT & Digital are delighted to be working on an exclusive arrangement with one of UKs leading IT and telecom businesses based in the Derbyshire area. Working for a well-established business with over 20 years industry experience, achieving a UK turnover in excess … and maintenance including project management teams. This is a key position to ensure the day-to-day delivery of both my clients IT & telecoms solutions whilst working closely with other internal teams to ensure the business meets agreed targets and exceeds service level agreements. The person Responsible … the service desk and technical engineering teams A solid understanding of management experience including a good knowledge of the IT (managed services) industry including service delivery Ability to identify, monitor, and resolve operational customer issues and provide timely status reports Extensive Infrastructure and IT more »