1 to 1 of 1 Head of Managed Services Jobs in the Midlands

About the role Reporting to the Operations Director, the Head of Managed & Professional Services will be responsible and accountable for the successful delivery of all contracted services, and for fulfillment of all Professional Services engagements, ensuring that customer satisfaction and quality remain … role must work closely with other department heads and sales colleagues to ensure that there is a holistic approach to the end to end services that our customers receive, whilst also continually driving service and quality improvements. Key duties and responsibilities are : Creating and driving the strategic direction for … Managed & Professional Services Ensuring that services meet all statutory requirements and are delivered to SLA, time and budge Managing costs, budgets, and forecasts for all Managed & Professional Services Establish SLA’s, OLA’s and KPI’s to manage the performance of internal resources, shared more »