Helpdesk Administrator
- Hiring Organisation
- Dalkia UK
- Location
- Glasgow, Lanarkshire, Scotland, United Kingdom
- Employment Type
- Permanent
support Dalkia in maintaining its industry-leading position and reputation with customers. Key Responsibilities and Accountabilities: Perform day-to-day administration related to the Help Desk Facility as directed by the Helpdesk Supervisor. Take pre-authorised actions to resolve issues and ensure smooth operations. Assist in compiling various … daily with engineers and service providers. Ensure accurate completion and updating of worksheets, both electronically and manually. Log and categorize incoming calls according to Help Desk Operating Procedures. Support office duties while understanding and meeting contractual obligations. Log, schedule, and program all Pre-Planned Maintenance (PPM) tasks ...