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Service Desk / Helpdesk Analyst

Bracknell, Berkshire -
Lorien Resourcing
To assist the Service Desk whether it be Service Desk Analysts, Product Support Engineers or Technical Managers ensuring that all current service issues are documented and supported within the Knowledge Base. Identify trends and problems emerging from the Service Desk operation. Aware of KPIs such as First Line Resolution or...
Salary: £18000 - £20000 per annum + Bonus + pension + 25 days holiday
Posted: 6 days ago