2 of 2 Help Desk Support Jobs in Essex

WUNDERTALENT Chelmsford, England, United Kingdom (On-site) We are seeking a skilled 2nd Line Support Helpdesk Specialist to join our dynamic IT support team. This role is central to delivering exceptional technical support for our comprehensive range of software and hardware solutions. You'll be the problem-solving hero our users turn to when … first-line support needs escalation, providing expert diagnostic evaluation and resolution services that keep our operations running smoothly. The successful candidate will demonstrate excellent judgment, technical expertise, and a customer-first approach while maintaining accurate documentation and ensuring timely resolution of all technical issues. Key Responsibilities Technical Support Excellence Provide comprehensive second-level support … platforms Diagnose, research, and resolve complex technical problems with precision and efficiency Respond promptly to telephone, email, and in-person requests for technical assistance Log, track, and monitor support tickets using designated systems, ensuring proper prioritization and escalation Customer Service & Communication Deliver quality service to both internal and external customers while maintaining professional standards Provide product training, knowledge More ❯

We're Hiring: Helpdesk Support Technician – Payments 📍 Brentwood, UK | 🕒 Full-Time | On-site Adflex is growing — and we're looking for a Helpdesk Support Technician to join our Service Support team. In this role, you'll be the first point of contact for our business customers, logging, triaging, and tracking technical support … s: ✔ Exceptionally detail-oriented ✔ Great with customers over the phone and via email ✔ Organised under pressure ✔ Proficient with Microsoft Office (especially Excel & Word) ✔ Experienced in helpdesk or technical support (1+ year) Key responsibilities: 🔹 Accurately log and prioritise incoming tickets 🔹 Triage issues and escalate where needed 🔹 Communicate with customers throughout the support process 🔹 Support account … setup and closure 🔹 Collaborate with internal teams and improve support workflows Why Adflex? We're a trusted provider of B2B payment solutions, supporting enterprise customers across the UK. Join a friendly, high-performing team where your attention to detail and customer-first mindset will be truly valued. Apply now to be part of something impactful. #Hiring #CustomerSupport #PaymentsJobs More ❯