1 Help Desk Support Jobs in Essex

build their confidence, find their voice and flourish This role is for ACM Environmental Ltd, part of Reconomy (UK) Ltd. *Position Overview:* As a Help Desk Support member on our EcoVend Team, you will play a pivotal role in ensuring exceptional customer satisfaction and technical assistance … comprehensive customer support history. * *Knowledge Base:* Contribute to the development and improvement of our internal knowledge base, creating articles and resources to help customers find solutions independently. * *Collaboration:* Collaborate closely with cross-functional teams, including engineering and product development, to communicate customer feedback, issues, and suggestions for … customers on product usage, features, and functionalities, ensuring they have a seamless experience with EcoVend solutions. * *Quality Assurance:* Participate in quality assurance processes to help identify and rectify potential product issues before they impact customers. * *Feedback Loop:* Gather customer insights and feedback, relay them to the relevant teams, and more »