2nd Line Support Helpdesk Specialist - Chelmsford - £36,000
Chelmsford, Essex, England, United Kingdom
WüNDER TALENT
WUNDERTALENT Chelmsford, England, United Kingdom (On-site) We are seeking a skilled 2nd Line Support Helpdesk Specialist to join our dynamic IT support team. This role is central to delivering exceptional technical support for our comprehensive range of software and hardware solutions. You'll be the problem-solving hero our users turn to when … first-line support needs escalation, providing expert diagnostic evaluation and resolution services that keep our operations running smoothly. The successful candidate will demonstrate excellent judgment, technical expertise, and a customer-first approach while maintaining accurate documentation and ensuring timely resolution of all technical issues. Key Responsibilities Technical Support Excellence Provide comprehensive second-level support … platforms Diagnose, research, and resolve complex technical problems with precision and efficiency Respond promptly to telephone, email, and in-person requests for technical assistance Log, track, and monitor support tickets using designated systems, ensuring proper prioritization and escalation Customer Service & Communication Deliver quality service to both internal and external customers while maintaining professional standards Provide product training, knowledge More ❯
Employment Type: Full-Time
Salary: £30,000 - £35,000 per annum
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