1 Help Desk Team Lead Jobs in Essex

Job Summary The Help Desk Team Leader is responsible for supervising and coordinating a small Help Desk Team, triage helpdesk tickets & direct workload to ensure all help desk SLAs are met in an accurate and timely manner. This is a … the appropriate business unit. You'll be working closely with the IT Infrastructure Manager to implement any changes which will reduce the amount of help desk calls logged, resulting in better IT services across the business. The role will also ensure that any regulatory related tasks are performed … adequately documented to ensure the business meets its regulatory requirements & controls stipulated by the auditing team are adhered to. The Help Desk Team Leader will be office based. Travel within the UK and overseas is a possibility but uncommon. Essential Duties The Help more »