2 Help Desk Team Lead Jobs in the South East

Job Title: Helpdesk Team Leader Salary: £40,000 - £45,000 Main Purpose of Role: The Help Desk Team Leader plays a pivotal role in driving quality, efficiency, and customer satisfaction by overseeing a team of 5 representatives. This position is integral to … days per week in office Position is Responsible for: Serving as an escalation point for customer issues and managing the service support team of 5 people. Main Duties: Establish performance measures to meet and exceed Service Levels. Manage ticket queues and maintain a healthy … average ticket age. Serve as an escalation point for customer issues, ensuring successful case closure and client satisfaction. Develop the capabilities of the Helpdesk team through skills growth and talent acquisition. Foster productive relationships with key personnel in strategic customer accounts. Maintain expertise required for industry-leading service more »

OF LONDON£30,000 - £35,000+ FREE TRAVEL LONDON ZONE 1-6A leading global Fortune 300 telecommunications company is hiring for a Helpdesk Team Leader to join its team on a permanent basis. The company have a lovely modern office environment and operate on a … well as excellent benefits such as free travel in London Zone 1-6!The purpose of this role is to manage a small Helpdesk team and carry out a variety of technical and co-ordination tasks to meet customer requirements whilst serving as the 1st and 2nd level … contact at Helpdesk and assist end-users as their escalation point of contact.As a Helpdesk Team Leader your responsibilities will include:Diagnosing and troubleshooting software and hardware issues remotely on computers, mobiles, and other IT infrastructure components.Arranging the repair and replacement of damaged computers, mobiles, and other IT more »