3 Help Desk Team Lead Jobs in the North of England

Service Desk Team Leader Newcastle £35,000 per annum Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service … Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage … the day-to-day operations of the service desk, including ticket prioritisation, assignment, and resolution, to meet service level agreements (SLAs) and minimise downtime. Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders. Oversee the support and maintenance more »

I am working with a progressive and forward thinking IT Managed Services organisation who due to growth are looking for an IT Help Desk Team Leader to join the organisation. You will be responsible for the day-to-day running of a busy IT Service Desk … who take calls from 1st to 3rd line across the companies client base. As well as the day-to-day management of the team you will be responsible for the SLA's and the setting and monitoring of KPI's as well as engaging with customers ensuring that … are getting the service they need and acting as a point of escalation. Previous experience as a team leader or a service desk manager is essential as is the ability to be in the office 2-3 days a week. For more details please contact me ASAP. more »

I am working with a progressive and forward thinking IT Managed Services organisation who due to growth are looking for an IT Help Desk Team Leaderto join the organisation. You will be responsible for the day-to-day runningof a busy IT Service Desk who … take calls from 1st to 3rd line across the companies client base. As well as the day-to-day management of the team you will be responsible for the SLA's and the setting and monitoring of KPI's as well as engaging with customers ensuring that they … are getting the service they need and acting as a point of escalation. Previous experience as a team leader or a service desk manager is essential as is the ability to be in the office 2-3 days a week. For more details please contact me ASAP. more »