5 Help Desk Team Lead Jobs

Helpdesk Team Lead £30k - £35k Edinburgh Our client provide IT Support to a range of fantastic companies. They deliver excellent results for their clients and they have a great time doing it! This team is highly experienced, self motivated and committed to all pulling together … along the way. If that sounds like you, then you’ll fit right in. What are they looking for? A Helpdesk Team Lead to take control and manage their helpdesk team. The helpdesk is one of the most important services they provide as a company. For many … customers in their time of need. This presents a great opportunity to shine and create happy and loyal customers. The Helpdesk Team lead is responsible for the daily running of the helpdesk service. This entails ensuring all inbound communications from clients are captured within Support Tickets, assigned more »

Job Title: Helpdesk Team Leader Salary: £40,000 - £45,000 Main Purpose of Role: The Help Desk Team Leader plays a pivotal role in driving quality, efficiency, and customer satisfaction by overseeing a team of 5 representatives. This position is integral to … days per week in office Position is Responsible for: Serving as an escalation point for customer issues and managing the service support team of 5 people. Main Duties: Establish performance measures to meet and exceed Service Levels. Manage ticket queues and maintain a healthy … average ticket age. Serve as an escalation point for customer issues, ensuring successful case closure and client satisfaction. Develop the capabilities of the Helpdesk team through skills growth and talent acquisition. Foster productive relationships with key personnel in strategic customer accounts. Maintain expertise required for industry-leading service more »

I am working with a progressive and forward thinking IT Managed Services organisation who due to growth are looking for an IT Help Desk Team Leader to join the organisation. You will be responsible for the day-to-day running of a busy IT Service Desk … who take calls from 1st to 3rd line across the companies client base. As well as the day-to-day management of the team you will be responsible for the SLA's and the setting and monitoring of KPI's as well as engaging with customers ensuring that … are getting the service they need and acting as a point of escalation. Previous experience as a team leader or a service desk manager is essential as is the ability to be in the office 2-3 days a week. For more details please contact me ASAP. more »

3rd Line Helpdesk Team Leader up to 40k, Brighouse, West Yorkshire Hybrid 4 days in the office 1 at home Normal working hours are 7.5 per day between 8am – 5.30pm 24/7 on call, 1 in 4 and £350 25 days holiday plus bank holidays – increases with … service to clients throughout. Key Tasks and Responsibilities Responsible for troubleshooting any technical issues that have been escalated through the helpdesk. Act as troubleshooting lead for high level technical issues, high priority tickets and MSO’s Visit client’s sites as and when required Manage own time effectively and … Escalations through from beginning to end Escalating tickets that need 3rd line resource into 3rd line queue and resolving Escalating tickets to Ops team in good time where required to ensure satisfactory resolution Maintaining the 3rd line and escalations queue to resolve issues as quickly as possible Logging more »

I am working with a progressive and forward thinking IT Managed Services organisation who due to growth are looking for an IT Help Desk Team Leaderto join the organisation. You will be responsible for the day-to-day runningof a busy IT Service Desk who … take calls from 1st to 3rd line across the companies client base. As well as the day-to-day management of the team you will be responsible for the SLA's and the setting and monitoring of KPI's as well as engaging with customers ensuring that they … are getting the service they need and acting as a point of escalation. Previous experience as a team leader or a service desk manager is essential as is the ability to be in the office 2-3 days a week. For more details please contact me ASAP. more »