Job summary KMPT Seeks Service Desk Analyst to Join Our Thriving Team! Do you thrive in a fast-paced environment where you can provide exceptional technical support and help others succeed? Are you passionate about user experience and continuous improvement? If so, then we want to hear from you … KMPT , a highly-rated NHS Trust, is seeking a skilled and experienced Service Desk Analyst to join our dynamic team. This is a hybrid role, offering the flexibility to work from home alongside collaborating with colleagues in our Aylesford office one day a week. In this customer-facing role … and as part of a team As a valued member of the KMPT team, you will also: Play a key role in improving the ICT Assurance Framework Contribute to strategies, policies, and processes that enhance user experience Help us maximize user productivity and satisfaction Ready to join our team more »
Job summary ICT Service Desk Analyst The Service Desk is the single point of contact for all ICT related incidents and service requests. The goal of the Service Desk is to facilitate the restoration of normal operational service with minimal business impact on the Trust within agreed … receive pre-defined; pre-authorised standard services, for example, new starters, new hardware requests, and/or new software requests. Other teams in the ICT Department, such as Field Support, Systems Support, Information Governance and Infrastructure, support the Service Desk. The Service Desk Team consists of: Service Desk Analysts … Service Desk Apprentices The Service Desk Supervisor The Service Desk Manager Main duties of the job The Service Desk Analyst will be part of the Service Desk Team working as the first point of contact for ICT's customers and providing first level ICT Support. The role more »
Birmingham Women's and Children's NHS Foundation Trust
Job summary The post holder is responsible for the deployment of IT systems and the resolution of a range of ICT related issues for the Birmingham Women's and Children's NHS Foundation Trust. The post holder will primarily provide analyst support for mobile and static devices involving … supporting a broad range of system administration activities, database maintenance, system testing, problem analysis and resolution, training and user support for the suite of ICT Technical Support. The postholder will ensure that all information, irrespective of media, is processed and used in accordance with policies and procedures. The postholder … will be responsible for providing frontline support on the ICT Technical Support and Supporting the Taurus EPR Project. The Technical Support team must adhere to standard protocols and procedures in order to appropriately support staff and escalate accordingly. Staff are required to provide expert support and also general user more »
