2 ICT Support Jobs in the East of England

engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. We have a great opportunity for a ICT Application Support Team Lead to work within our app support team in Hoddesdon. As part of the VW UK ICT Team … Application Support Team Lead is accountable to support, maintain and enhance business applications for various VW UK businesses meeting the service levels and delivering application enhancements/upgrades. Based in Hoddesdon, and reporting into a Senior Manager, this role requires an individual who is flexible, adaptable, and focused … on providing excellence in business-critical support of applications that run VW businesses. Dynamics 365 Business Central application knowledge is essential for this role. About you At least 5 years of experience as lead of Application portfolio development/support Master's or Bachelor's degree in relevant more »

decisions while balancing the pressures of incoming and on-going customer contacts. Team members are expected to have the aptitude to understand, work and support hardware and software on various platforms/configurations together with providing solutions to enhance customer experience e.g. contributing to knowledge bases on various platforms … supported sites in adjacent counties as required. The role covers the hours of 08h00 - 17h00. Main Duties: Provide a wide range of services to support, fix and maintain hardware and software across HBLICT's partner organisations. This includes, but is not limited to, attending sites and using remote tools … to achieve prompt and effective resolution. Accurately log all support/service interactions through ITSM tool and processes Respond promptly to requests for support/service in person, via inbound communication channels Participate in regular team meetings Attend and contribute to regular appraisal and personal development meetings Manage more »