Job Title: ICTSupport Technician Place of Work/Group Company: Nijhuis Saur Industries UK/Eire Ltd, Wallsend , UK Summary: The ICTSupport Technician will be a key member of the ICT Team providing remote support to all employees across the UK, offering … technical assistance, troubleshooting, and resolving IT issues. Responsibilities will range from 1st line support, managing end user devices, through to assisting in implementation of bespoke IT projects. Duties and Responsibilities: Be an active and supportive member of the ICT team, working in collaboration and autonomously to meet the … needs of the organisation. Act as first line response for daily ICT requests through the online helpdesk software and dealing with any queries, escalating requests or jobs to relevant other members the ICT team as required. Maintain and update the Helpdesk knowledge base. Using the Group’s remote more »
friendly, energetic, team-oriented, and dedicated to career growth and personal development. We're committed to developing our team throughout the apprenticeship with full support from the team. We're eager to support the next IT apprentice - could it be you? Role To support Scholars Academy trust … including GDPREnsure you are kept informed, motivated and trained to achieve the goals expected by the MAT To provide an efficient, reliable and usable ICT service to support curriculum and administrative provision in the Trust To ensure the availability of a fully operational network, class computers and any … other IT equipment, liaising with ICT Lead and off-site technical support where necessary including responsibility for: filtering, monitoring and firewall management Server administration Web administration Installation of new software Installation of new workstations and peripherals on curriculum and administration systems including email and internet access of the more »
ICT Supplier Support Manager Birmingham (On-site) £43,458 - £46,879 Gleeson Recruitment are working on an exciting opportunity alongside a well established national business based in their Birmingham offices. The purpose of the role is to assist a small internal ICT team with the delivery and … management of key supplier relationships for material ICT Contracts and Service Level Agreements (SLA’s) to enable good services to be provided to ICT users. The post holder will take a lead role in managing ICT supplier performance and to continually improve the support that is … available to business ICT stakeholders. Experience/Knowledge: Experience working with ICT suppliers in an outsourced environment. Ability to prioritise, deliver to agreed deadlines and manage expectations. Conversant with ICT Service Desk ticketing software. Appreciation of project management methodologies. Working knowledge of service delivery frameworks, with reference more »
second line diagnosis, resolution and technical support. Working as part of a busy, customer focussed team in a technically challenging environment to provide all ICT related services across the group structure. The successful candidate will have experience of working in a 1st and 2nd line support role with … good all-round technical knowledge of ICT in a multi-site environment and ability to analyse and successfully resolve complex problems. You will also possess excellent verbal and written communication, problem-solving, customer service and interpersonal skills and have a good knowledge and understanding of data protection principles. Job … Purpose Reporting to the ICT Infrastructure Support Team Leader, the post holder will be part of the ICT team who provide ICT related services across the WATMOS group in Walsall and London. The work of the post holder will directly impact upon services that supportmore »
engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. We have a great opportunity for a ICT Application Support Team Lead to work within our app support team in Hoddesdon. As part of the VW UK ICT Team … Application Support Team Lead is accountable to support, maintain and enhance business applications for various VW UK businesses meeting the service levels and delivering application enhancements/upgrades. Based in Hoddesdon, and reporting into a Senior Manager, this role requires an individual who is flexible, adaptable, and focused … on providing excellence in business-critical support of applications that run VW businesses. Dynamics 365 Business Central application knowledge is essential for this role. About you At least 5 years of experience as lead of Application portfolio development/support Master's or Bachelor's degree in relevant more »
Hoddesdon, Hertfordshire, South East, United Kingdom
VolkerServices Ltd
engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. We have a great opportunity for a ICT Application Support Team Lead to work within our app support team in Hoddesdon. As part of the VW UK ICT Team … Application Support Team Lead is accountable to support, maintain and enhance business applications for various VW UK businesses meeting the service levels and delivering application enhancements/upgrades. Based in Hoddesdon, and reporting into a Senior Manager, this role requires an individual who is flexible, adaptable, and focused … on providing excellence in business-critical support of applications that run VW businesses. Dynamics 365 Business Central application knowledge is essential for this role. About you At least 5 years of experience as lead of Application portfolio development/support Master's or Bachelor's degree in relevant more »
Job summary This key position will provide support to the ICT Service Support team. Managing 2nd line incidents, services requests and project/deployment work. We are looking for a committed and professional candidate with a proven track record of high levels of performance and customer care … in desktop support. The successful candidate will have good understandings and experience of Service Desk protocols, desktop support, hardware rollout projects and be able to work towards performance targets and be able to accept action and resolve high profile escalations from all areas of the ICT estate. We … focused technical, fault resolution to staff based at the PCT, within the RWH community, General practitioners and the acute trust (Newcross Hospital). The Support Technician is the 'visible face' of the IT department, with a day to day responsibility to provide first class support to users of more »
We're on the hunt for an energetic IT Support Engineer to become part of our client's dedicated team in a highly respected educational institution. This role is a stellar chance for an ambitious individual eager to thrive in a vibrant and cooperative atmosphere. Great benefits including free … lunches! Position Summary: You'll play a crucial role within the IT department as an IT Support Technician, reporting directly to the senior engineering team. Your main duty involves offering comprehensive first and second-level technical assistance to a diverse user group, including faculty, students, parents, and other key … IT strategies, processes, and initiatives, guaranteeing the seamless functioning of the institution's IT framework. Principal Duties: Swiftly address IT queries submitted via the support desk, providing first and second-tier support as necessary. Identify and troubleshoot technical issues effectively, with a protocol for escalating intricate matters to more »
West Midlands Police, Lloyd House, 2 Colmore Circus Queensway, Birmingham, England
West Midlands Police
The IT & Digital department is responsible for the force’s adoption and use of information and digital technology. The IT Support Apprentice offers an opportunity to be exposed to Service Management Service Operations – primarily on the IT&D Service Desk and in field support. Role Responsible for investigating and … Liaise directly with external suppliers and engineers in connection with on-site visits and deployments to Police locations Ensure that they have the necessary support from our technical teams, tools and access requirements for to be able to support their products and services Work alongside the IT Specialist … meet all competencies and behaviours, which will lead to the achievement of the qualification You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body Knowledge Areas Include: Hardware and Networking Software and more »
RANDOL HOUSE, MARTINET ROAD, THORNABY, STOCKTON ON TEES, England
MASTERCOPY LTD
We are seeking a motivated and enthusiastic individual to join our team as an IT Support Apprentice. This role offers a unique opportunity to kickstart your career in IT while receiving training and mentorship from experienced professionals. As an apprentice, you will assist with providing technical support to … end users. Role Provide first-line technical support to end users, including troubleshooting hardware and software issues, resolving technical problems, and providing guidance on IT best practices. Assist with server maintenance tasks, including routine monitoring, performance optimization, software updates, and backup management. Troubleshoot networking issues, including connectivity problems, DNS … configuration, firewall management, and VPN setup. Configure and provide support for our bespoke document management system, including user access management, document workflows, and version control. Participate in the planning and execution of cloud-based system migrations, including Office 365 and Azure deployments. Assist with IT equipment procurement and inventory more »