4 ICT Support Jobs in the West Midlands

ICT Supplier Support Manager Birmingham (On-site) £43,458 - £46,879 Gleeson Recruitment are working on an exciting opportunity alongside a well established national business based in their Birmingham offices. The purpose of the role is to assist a small internal ICT team with the delivery and … management of key supplier relationships for material ICT Contracts and Service Level Agreements (SLA’s) to enable good services to be provided to ICT users. The post holder will take a lead role in managing ICT supplier performance and to continually improve the support that is … available to business ICT stakeholders. Experience/Knowledge: Experience working with ICT suppliers in an outsourced environment. Ability to prioritise, deliver to agreed deadlines and manage expectations. Conversant with ICT Service Desk ticketing software. Appreciation of project management methodologies. Working knowledge of service delivery frameworks, with reference more »

second line diagnosis, resolution and technical support. Working as part of a busy, customer focussed team in a technically challenging environment to provide all ICT related services across the group structure. The successful candidate will have experience of working in a 1st and 2nd line support role with … good all-round technical knowledge of ICT in a multi-site environment and ability to analyse and successfully resolve complex problems. You will also possess excellent verbal and written communication, problem-solving, customer service and interpersonal skills and have a good knowledge and understanding of data protection principles. Job … Purpose Reporting to the ICT Infrastructure Support Team Leader, the post holder will be part of the ICT team who provide ICT related services across the WATMOS group in Walsall and London. The work of the post holder will directly impact upon services that support more »

Job summary This key position will provide support to the ICT Service Support team. Managing 2nd line incidents, services requests and project/deployment work. We are looking for a committed and professional candidate with a proven track record of high levels of performance and customer care … in desktop support. The successful candidate will have good understandings and experience of Service Desk protocols, desktop support, hardware rollout projects and be able to work towards performance targets and be able to accept action and resolve high profile escalations from all areas of the ICT estate. We … focused technical, fault resolution to staff based at the PCT, within the RWH community, General practitioners and the acute trust (Newcross Hospital). The Support Technician is the 'visible face' of the IT department, with a day to day responsibility to provide first class support to users of more »

The IT & Digital department is responsible for the force’s adoption and use of information and digital technology. The IT Support Apprentice offers an opportunity to be exposed to Service Management Service Operations – primarily on the IT&D Service Desk and in field support. Role Responsible for investigating and … Liaise directly with external suppliers and engineers in connection with on-site visits and deployments to Police locations Ensure that they have the necessary support from our technical teams, tools and access requirements for to be able to support their products and services Work alongside the IT Specialist … meet all competencies and behaviours, which will lead to the achievement of the qualification You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body Knowledge Areas Include: Hardware and Networking Software and more »