Senior CCaaS Engineer
- Hiring Organisation
- Bell Integration
- Location
- London Area, United Kingdom
deployment, and integration of customer engagement solutions built on platforms such as NICE CXone, Genesys, Avaya, or Cisco. This hands-on role combines deep telephony expertise with practical experience in IVR design, queue management, and CRM integration. The successful candidate will act as a technical authority, mentoring junior engineers … Design and deploy IVR and queuing strategies aligned with customer experience objectives. • Ensure solution configurations are resilient, scalable, and meet compliance and security standards. Telephony and Infrastructure: • Manage configurations and troubleshooting for SIP trunks, PSTN access, SBCs, and PBX systems. • Implement contact centre components within NICE CXone, Genesys Cloud ...