2 of 2 IP Telephony Jobs in London

background to lead the design, deployment, and integration of customer engagement solutions built on platforms such as NICE CXone, Genesys, Avaya, or Cisco. This hands-on role combines deep telephony expertise with practical experience in IVR design, queue management, and CRM integration. The successful candidate will act as a technical authority, mentoring junior engineers while delivering high-impact contact … across voice and digital channels. • Design and deploy IVR and queuing strategies aligned with customer experience objectives. • Ensure solution configurations are resilient, scalable, and meet compliance and security standards. Telephony and Infrastructure: • Manage configurations and troubleshooting for SIP trunks, PSTN access, SBCs, and PBX systems. • Implement contact centre components within NICE CXone, Genesys Cloud, Avaya, or Cisco platforms. • Design … and support emergency routing and system failover scenarios. Application Integration: • Deliver CRM and third-party app integrations using REST or SOAP APIs. • Coordinate data flows between telephony platforms and business systems (Salesforce, Dynamics, etc.). • Conduct testing and validation of integration use cases. Technical Leadership: • Serve as an escalation point for complex contact centre infrastructure issues. • Mentor and support More ❯

successful candidate will take a lead role in supporting the existing systems and network with special responsibilities for delivering 2nd/3rdline technical support, installation, repair and maintenance of IP telephony, Bleep Systems, BT and other Carrier circuits and associated systems and manage mobile and other communication devices. A full UK driving licence is essential. The jobholder will … failure; Work with network team to replace and upgrade Hubs and Switches as necessary and configure equipment as required. Providing operational support for the converged voice and data and telephony services of the Trust across multiple sites. To support any other activities and new services that are required for the provision of ICT/Telephony services across LGT … trust staff through training and development Making equalities mainstream Job description Job responsibilities Be responsible and ensure that the day-to-day monitoring of the Trust complex and diverse Telephony/Infrastructure systems are running at optimum performance and make highly complex changes to the configuration as required. Please see the attached JD for detailed information. Person Specification Education More ❯