Service Desk Analyst
Havant, England, United Kingdom
Lockheed Martin
Produce management reports from ITSM data Performing or arranging software rebuilds following system failure. Supporting the deployment of software configurations. Support of a 24 / 7 shift pattern, including accurate time keeping and required to support shift cover Where required support the Senior Operations Engineer with Ad-hoc activities … potential customer. Any exception to this rule can only be granted, in advance, by the Lockheed Martin UK Ltd, Integrated Systems, Havant representative. Contractor / Agency to be responsible for maintaining adequate liability insurance, certifications, accreditations, and training required to perform their tasks. Required skills, qualifications and experience Experience … working on a 24X7 Service Desk, in a high availability environment and / or ability to demonstrate previous experience of delivering customer facing support in other industries. Able to demonstrate an ability to meet challenges head on and adapt. Experience of writing and implementing policies and procedures. Relevant ITIL more »
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