1 ISO/IEC 20000 Jobs in Yorkshire

improving the lives of our clients and their customers by creating better environments in which to work, live and learn. Purpose of the Role / Role Overview: The Field Based 2nd Line Support Technician position will be a dynamic, self-motivated ICT Professional with the opportunity to perform a … own discretion and ICT Management and is subject to change after consultation. A current UK driving licence is required for this role. General Duties / Key Responsibilities: Service Deliver / Operations Understand and promote the ITIL framework in the daily role of service operations. Incident management will be … and where appropriate input this accurately into the Service Delivery ITSM System and other system software. Utilise existing technologies to obtain and manipulate software / hardware information and to remotely administer systems. Assist in the monitoring of Sureserve Group infrastructure, raising support calls and escalating when appropriate. Responsible for more »