Senior IT Support Engineer
Rotherham, South Yorkshire, United Kingdom
In Technology Group
Senior IT Engineer Location: Rotherham Salary: Up to £35,000 We are looking for an experienced Senior IT Engineer for a leading IT Services company based in Rotherham. The Senior IT Engineer will be responsible for ensuring customers are provided with a comprehensive … IT service, taking ownership of any escalated issues and working to resolve them in a timely manner. Responsibilities: * Ensuring customers are provided with an excellent level of service. * Troubleshooting and resolving complex IT issues. * Managing customer requirements and expectations. * Understanding and maintaining SLAs. * Developing and documenting IT processes and procedures. * Ensuring all IT activities are performed in line with company policies and procedures. * Working collaboratively with other IT teams. * Managing customer relationships and contracts. * Developing and implementing new strategies for system improvement. Technical Skills Required: * Proven experience in a Senior IT Engineer more »
Employment Type: Permanent
Salary: £35000 - £36000/annum progression, training and certificat
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