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IT Support Engineer - 1st/2nd Line Support

Glasgow -
Cathcart Associates
Ensuring that all issues are logged prioritised and resolved within SLA's. Handle and record all calls into the Service Desk, via telephone, web service and email... ** Maintain ownership of Incidents, ensuring status update and resolution according to SLA's... IT Support/ 1st line Support/ 2nd Line support/ Desktop Support/...
Rate: £12 - £15 per hour
Posted: 8 days ago