ITSupportTechnician Purpose The role of ITSupportTechnician will lead and manage all day-to-day ICT 2 nd and 3 rd line support activities for multiple schools as directed by the ICT Network Manager and/or ICT Schools Manager. The SupportTechnician will liaise with Head Office … and School staff, the IT Service Desk and other 3 rd line support teams to identify, prioritise, own and resolve all ITsupport and service requests. Key Responsibilities Provide 2 nd and 3 rd line support to UK staff, schools staff and students Carry out routine maintenance of all computer hardware and network services to … maintain agreed availability. Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels. Install and configure approved computer hardware and licensed software, following agreed policies and procedures. Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal and financial compliance. Manage staff and student user More ❯
City of London, London, England, United Kingdom Hybrid / WFH Options
AWD online
ITSupport Engineer/Service Desk Analyst/ITTechnician who has previous experience working on a busy helpdesk resolving first line and/or second line IT technical support tickets is required for a multi award-winning Managed Service Provider based in the City of London. ALL LEVELS OF IT EXPERIENCE CONSIDERED … As a successful candidate you will need a solid foundation in 1st Line/2nd Line IT Technical Support, preferably covering Microsoft technologies within a Technical Help Desk environment. SALARY: up to £32,000 per annum + Bonus (up to £3,000 p.a.) + Benefits (see below) LOCATION: Hybrid working/3 Days per Week working from the … in the City of London (Near Liverpool Street and Fenchurch Street Stations) and 2 Days per Week from Home JOB TYPE: Full-Time, Permanent ONLINE TEST: To demonstrate your IT acumen and how you compare to hundreds of worthy candidates you’ll need to complete the company’s popular online IT test, which you will be taken to More ❯
We are seeking a proactive and customer-focused ITSupportTechnician to join our Managed Service Provider (MSP) team. The successful candidate will provide technical support and troubleshooting to multiple clients, ensuring their IT systems and security run efficiently and securely. Key Responsibilities Provide remote and on-site ITsupport to clients, resolving … technical issues promptly. Manage service desk requests, prioritizing and escalating, as necessary. Install, configure, and maintain desktops, laptops, printers, and other IT equipment. Support Microsoft 365, email configurations, and cloud-based services. Troubleshoot network connectivity, firewalls, and VPN issues. Perform regular system monitoring, patching, and updates to ensure security compliance. Maintain documentation on client IT environments and … solutions provided. Collaborate with the MSP team to optimize IT operations and enhance service delivery. Skills & Qualifications Previous experience in ITsupport, ideally in an MSP or multi-client environment. Proficiency in Windows, macOS, and possibly Linux operating systems. Strong knowledge of networking, Active Directory, and Microsoft 365 administration. Experience with remote monitoring and management (RMM) tools. More ❯
ITSupportTechnician (1st/2nd Line) - London I am looking for an ITsupport professional with exceptional customer service skills to join a London based client. This is a global company and the role is supporting around 400 users across different time zones. This role is five days a week in the office near … Blackfriars and is typically 9am - 5.30pm. This is a new role as they look to bring their support function in-house. Key Responsibilities Deliver first-line technical support via phone, email, and remote tools. Assist users with software queries, new laptop setups, and basic troubleshooting. Help onboard new employees by setting up devices and hand holding them through … software, and network issues. Manage and resolve tickets using systems like Zoho, Zendesk, or Jira. Administer user accounts and permissions through Active Directory. Escalate complex issues to second-line support when needed. Required Skills and Experience Previous experience in ITsupport or a helpdesk role. Familiarity with Active Directory, ticketing systems, and remote support tools. Strong More ❯
ITSupportTechnician ?" UK Our Client is an Entertainment, a live entertainment platform that owns and operates over 100 major music festivals in the UK, Europe and Australia. They are looking to hire an ITSupportTechnician to work within the UK division of the business. This role offers a self-starting candidate the … ability to support a dynamic and fast-growing business, with future opportunities for personal development and career growth within the group. The ITSupportTechnician will report to the Director of Information Technology, and will support users both at global head office in Central London and in our operating businesses across the UK. The role … information security, system availability and change management. Our current core tech stack consists of MS365 + Azure AD, box.com, Airtable, Zoom (+ Zoom Phone), Slack and Salesforce and we support user access to Google Workspace together with various other line of business products. Prior experience administering Azure Active Directory tenancies would be particularly valuable, together with exposure to deployment More ❯
ITSupportTechnician 5 Days onsite in London Are you a proactive and ambitious IT professional looking to take the next step in your career? Join a dynamic and growing team where your skills will make a real impact. Our client are seeking an enthusiastic IT & Communications SupportTechnician to be the go … to tech expert at our London headquarters. You’ll be the first point of contact for ITsupport, resolving a wide range of technical issues and ensuring smooth day-to-day operations. With a strong focus on Microsoft 365 and cloud technologies, you’ll play a key role in maintaining a secure and efficient IT environment. This … grow their technical expertise. You’ll also have the chance to travel to other UK offices, expanding your experience and network. What You’ll Do: Provide hands-on desktop support and manage ticket queues Troubleshoot hardware, software, and network issues Support and maintain Microsoft 365 and Windows environments Handle device deployment, user onboarding/offboarding, and mobile management More ❯
Onsite IT Field Support Engineer who has good IT troubleshooting and user facing skills is required to provide onsite deskside technical support for a multi award-winning Managed Service Provider. SALARY: £32,000 - £34,000 per annum (depending on experience) with up to £2,000 Bonus + Benefits LOCATION: Battersea, London (SW11) You will be based … pass mark and you’ll be invited on to the next stage of the interview process. JOB OVERVIEW We have a fantastic new job opportunity for an OnsiteIT Field Support Engineerwho has good IT troubleshooting and user facing skills is required to provide onsite deskside technical support. Working as the Onsite IT Field Support Engineer you … will provide desktop support for all issues while responding to first line and second line service tickets. As a successful candidate you will work with an awesome team and escalate all problems to the next level of support for guidance as well as contact third-party vendors for warranty service repair. DUTIES Your duties as the Onsite ITMore ❯
They now have an opportunity for you to become a hands-on member of their global IT service desk, delivering high quality customer focused ITsupport during EMEA hours. Role Provide day-to-day on-site support at our Stapeley office and other remote UK locations. Deliver remote support to users across multiple countries in … party suppliers where necessary, ensuring resolution and stakeholder satisfaction. Install, configure and troubleshoot hardware, operating systems (mainly Windows 11) and core productivity tools (e.g. Microsoft 365). Manage and support access controls, user provisioning, file permissions, and endpoint security. Support virtual and physical infrastructure including VPN, remote access services and storage management. Assist with support and maintenance … of Microsoft Azure, Microsoft 365, Dynamics 365 and Intune. Support delivery of IT projects including office launches, infrastructure refreshes, and digital workplace initiatives. Act as one of the primary IT points of contact for colleagues on-site, ensuring consistent communication and excellent customer experience. Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft More ❯
I'm looking for a Senior ITSupport Specialist to focus mainly on JAMF/MDM support with 25% of the role being Windows machine focused. This is a temporary/part time (20-30hrs per week) position with a client in the Mergers & Acquisition space. The role will be 5 days onsite in London initially … before moving to 3 days at a later period. Further details in the advert below. SENIOR ITSUPPORTTECHNICIAN Salary: Competitive and based on experienceLocation: London I'm looking for a Senior ITSupport Specialist to focus mainly on JAMF/MDM support with 25% of the role being Windows machine focused. This is … be 5 days onsite in London initially before moving to 3 days at a later period. Further details in the advert below. What you'll do: As a Senior ITSupportTechnician, you will play a pivotal role in ensuring smooth day-to-day operations for internal clients by providing expert guidance across desktop support, cloud More ❯
per annum Employment type: Permanent Hours per week: 35 The hours will be:12:00 - 20:30 Tuesday - Friday and 09:00 - 14:00 Saturday Reporting into: Lead ITSupportTechnician Department: IT Click here to read the full job description and view our excellent benefits here This role will be based full time from our … access higher education. There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations. The IT Department The ITSupportTechnician sits within our Technology Department that is crucial to making sure our employees and students can work effectively, deliver projects, find … the right solutions and ensure we develop the technology that will make the biggest difference. Our IT team is made up of around 60 employees with a vast range of skills from Software Development to IT Operations and Security. Our IT Department values employee development and we have lots of great examples of employee progression and promotions More ❯