4 of 4 IT Support Jobs in Oxford

IT Global Site Support Manager Department: Tech - IT Employment Type: Permanent - Full Time Location: Oxford, UK Description We are excited to offer an exciting new opportunity for an experienced IT Site Support (Deskside Support) Manager to lead our global team of site/deskside … support agents. This role is central to Aurora’s IT support strategy, ensuring seamless global operations and delivering measurable outcomes, including improved service delivery, reduced incident recurrence, and high customer satisfaction. As the IT Site Support Manager, you will inspire and develop a high-performing ...

core member of a growing team, you will also work closely alongside our Service Delivery Manager to help maintain and improve the support services. Role Perform 1st line duties Communicate with our clients verbally (via telephone) and written (via emails/tickets) Troubleshoot hardware and software issues remotely … person (where required) Maintain client expectations: provide regular updates on ticket statuses and outline expected response times Monitor and maintain the support email queue Create and update internal and client-facing documentation Perform daily reviews of backup statuses and other system-critical functions Training The programme integrates live ...

leading energy research firm in Oxford is looking for an experienced IT Global Site Support Manager to lead their global team. You will be responsible for managing IT assets, overseeing support operations, and driving service quality improvements. The ideal candidate has strong leadership skills, a customer … centric mindset, and expertise in IT support principles. This role offers a supportive work environment with flexible arrangements, including remote work options. #J-18808-Ljbffr ...

Ellison Institute of Technology (EIT) seeks an experienced IT Service Desk Manager to lead Oxford's IT service desk and drive continual improvement in user support and service delivery. Reporting to the Head of IT Services, you will own day-to-day performance, manage the team … implement ITIL-based processes, and partner across IT to ensure a high-quality, white-glove support experience for researchers and staff. #J-18808-Ljbffr ...