2 IT Support Jobs in Warwick

Are you looking to kick start your career in IT whilst learning from industry experts? This is the perfect opportunity for you! As an IT Apprentice you will be hands on providing 1st Line support, troubleshooting hardware and software related issues, building strong relationships with clients and … so much more. Role Provide 1st Line help desk support to clients in line with company policies and procedures. Daily completion and maintaining of support related documentation keeping accurate and up to date information of ticket progress. Troubleshooting hardware and software related issues providing resolutions that both meet … and exceed expectations. Daily management of support tickets ensuring SLAs are met with maximum client satisfaction. Resolving IT related tasks, such as password resets, imaging devices to new users and devices. Escalation of software related bugs to T&I Team including detailed handover of attempted resolutions and investigations more »

Friday Salary: up to £28,000 pa DOE As a Helpdesk Operator, you will be a key player in our IT department, responsible for delivering first-line support, administering systems, and managing our service desk. In this role you will: Provide internal departments with essential hardware and software … ensuring optimal functionality and user satisfaction. Efficiently manage and resolve tickets within the service desk, maintaining meticulous documentation of support requests. Collaborate with third-party suppliers and 3rd line support on infrastructure tasks as required. Ensure the seamless installation, support, and maintenance of desktops, network devices, and … business systems. Develop comprehensive IT training documents and stay abreast of technical work instructions and procedures. Adhere to established policies, procedures, and complete any administrative tasks as necessary. Qualifications that set you apart include: Minimum 3 years of relevant experience in Service desk administration. Working knowledge of Microsoft products more »