1 IT Technician Jobs in Leamington Spa

Magnetar IT are offering the chance for a candidate to take part in an IT Technician Apprenticeship. We are looking to have a passionate individual to join the IT department. You will be carrying out IT solutions and networking issues, you will be working towards … and IT level apprenticeship at Wise Origin College. Role Ensure all faults are progressed and resolved or escalated within the company's SLA, internally or externally Maintain a knowledge base of any software or hardware problems detected Support users in the use of hardware equipment by giving necessary advice … To allocate more complex service issues to the relevant IT Support member (escalate) To arrange for external 3rd party technical support where problems cannot be resolved Create and update documents according to companies' policies Report to a support team leader Dedicated account management Training Level 3 Information Communications Technician more »