Jobs 1 to 15 of 113

Head of 1st Line Support

Chippenham -
Hays IT - Uk Posting account
The role will report directly into the Director of Service Delivery and the 1st Line Support Manager will be responsible for running a team of first line support engineers... The main aspect of the role is to ensure that the service that is delivered to the client is managed to...
Salary: £28000.00 - £35000.00 per annum + excellent benefits
Posted: 5 hours ago

Service Manager

Warwickshire -
Consult Solutions
A major business with a great reputation based in Warwickshire are recruiting for an experienced Service Manager to join them on a permanent basis. Essential Skills: Strong experience as an Service Manager for an established organisation. Very customer service focused approach. Vast knowledge of SLAs, OLAs, service models. Excellent at...
Salary: £35000 - £42000 per annum + Benefits
Posted: 20 hours ago

Head of Infrastructure - London

City, London -
Harvey Nash plc
To apply you must have an excellent track record of being responsible for the management of the teams providing design, engineering, delivery and operational support of the clients infrastructure to include Storage, Database, Datacentre, Cloud based services and Server Architecture (Windows and Unix). In addition you will oversee service design,...
Salary: £100000 - £120000 per annum
Posted: 21 hours ago

Servicedesk Manager - Sheffield City Centre - ITIL

Sheffield, South Yorkshire -
Fruition IT Resources Limited
Service Desk Manager, ITIL, Helpdesk Manager, IT Support, Desktop... You will be responsible for furthering the ITIL compliant processes whilst managing and motivating a team of analysts to improve first time fix rate and enhance the customer experience... Experience: *ITIL qualifications and/or experience... * Carry out statistical analysis of the...
Salary: £34000 - £38000 per annum + Benefits
Posted: 6 days ago

Operations Manager - IT / Service / Support / Network / ITIL

City, London -
Venturi
They are looking for an ITIL-certified IT Operations Manager with line management, Network Event mgmt and 24x365 incident coordination experience, with previous experience in a similar position... Your responsibilities will include acting as Process Manager in developing and managing the operations policies / standards, and the delivery of the event,...
Salary: £40000.00 - £47000.00 per annum + shares/bonus/benefits
Posted: 4 days ago

Service Manager

Chesterfield, Derbyshire -
Royal Mail Group
Have experience in Service Management and Service Level Agreements... Experience of working in an ITIL compliant environment (ITIL qualified) Excellent track record of managing suppliers in reaching successful outcomes... Drive and deliver the production of root cause analysis and remediation actions for all High Priority incidents. Support the Major Incident...
Salary: Excellent Salary & Benefits
Posted: 23 hours ago

Change Lead/ Change Manager (ITIL)

West Yorkshire -
The Bridge Ltd
Role and Contex To Provide high quality Change and Release Management which significantly reduces the number of post-live defects and be accountable for the delivery of all IT service-related MI. Also, own the Change and Release Management Process and drive suppliers to produce change records to a consistently...
Salary: From £50,000 to £55,000 per annum + Good Benefits
Posted: 3 hours ago

Service Incident Analyst

Chesterfield, Derbyshire -
Royal Mail Group
Have experience with Incident and Knowledge Management processes... Experience of working in an ITIL compliant environment (ITIL Qualified)... Analyse performance data to demonstrate the operational effectiveness of the Incident and Knowledge Management processes as executed by the Suppliers. Ensure process improvements are identified and implemented across all Suppliers focusing on...
Salary: Excellent Salary & Benefits
Posted: Yesterday

Senior Service Desk

City of London -
Hays IT - Uk Posting account
Senior service desk - ITIL, Active directory, Microsoft Office. East London £40000 My client, a large financial organisation, is looking for a senior service desk analyst to join their growing East London office, the successful candidate will be ITIL qualified and be experienced in dealing high-pressured environments, the candidate must...
Salary: £38000.00 - £40000.00 per annum
Posted: 20 days ago

Application Manager

Barrow-In-Furness -
Capita - ITIN
Understanding the cost of service delivery and work to reduce. *Ensure ITS Service Management standards are applied without exception. *Manage the acceptance on-going use of ITIL based Service Management processes, and 'industry best practice (ITS Standard Tool-Set) *Working with Project Management accountable for Operational Acceptance (or rejection) of...
Salary: £00 - £1 per annum + Competitive
Posted: 13 days ago

ITIL Service Manager

Chippenham, Wiltshire -
Redrock Consulting Ltd
The organisation requires an ITIL Service Manager to join its thriving operation during a period of sustained and extended growth... You will have a background in ITIL Service Management and ideally you will have a experience with 2nd / 3rd Line Support for Enterprise Scale Systems. You will be ITIL Certified,...
Salary: £38000 - £47000 per annum + Excellent Benefits
Posted: 6 days ago

Problem Analyst/Engineer-ITIL-North East

North Yorkshire -
LA International
Have you a strong career within a Service Management environment?... Have you an ITIL certification?... Role responsibilities: 1-Coordinate technical resources for incident and problem management... Skills required: 1-Solid experience of incident and problem management life cycles detailed in ITIL framework. 2-ITIL v3 foundation is highly desired... 4-...
Salary: £26000 - £32000 per annum + Benefits+on call
Posted: 19 hours ago

Service Delivery Manager

London -
Lorien Resourcing
In order to secure this Service Delivery Manager role the successful candidate will ideally be working in a major IT Service Management provider and be used to providing the key client relationship management interface with clients. Ideally you will be ITIL certified (pref... Those Service Delivery Managers whose experience has...
Salary: £45000 - £55000 per annum + Bonus + Benefits
Posted: 3 days ago

Service desk Analyst - 1st/2nd Line - Windows - SQL - Stoke

Stoke-On-Trent, Staffordshire -
Circle Recruitment
SQL / Windows / Active Directory / Database / Applications / Software / Database Admin / Troubleshooting / 1st/2nd line / Call Logging / ITIL / SLA's. Service Desk Analyst with experience in providing 1st and 2nd line support within a Windows environment and also has some knowledge of SQL databases is required by my client based in Stoke...
Salary: £20000 - £25000 per annum
Posted: 2 hours ago

Service Desk Team Leader/Manager

Maidenhead -
Reed Technology - UK Posting Account
Successful candidates will get the opportunity to managed a service desk of two, focusing on Service Desk performance and SLAs, procedures and policies, coupled with providing hands on support to the international user base. Key Responsibilities: * Tracking Service Desk performance - 1st line resolution, managing requests, ticket routing etc. * Assess and...
Salary: £35000 - £40000 per annum
Posted: 7 days ago