Service Delivery Manager
- Hiring Organisation
- Intercity Technology Limited
- Location
- Birmingham, West Midlands, United Kingdom
- Employment Type
- Permanent
SLAs, KPIs, incidents and problem management outcomes Identify service risks and deal with them before they escalate Make sure services meet contractual and ITIL expectations Support commercial conversations around renewals, changes and growth Work closely with operations, account teams and presales to shape better services You will be trusted … receive. What were looking for: Were looking for someone who: Has solid experience as a Service Delivery Manager in IT or Managed Services Understands ITIL and service governance in practice, not just theory Is comfortable dealing with senior stakeholders and difficult conversations Can use data to drive decisions ...