13 of 13 ITIL Certification Jobs in Birmingham

and knowledge within an ITSM tool. Ability to handle enquiries, complaints, and escalations professionally. Analytical skills to follow established processes and procedures. Ability to work independently after initial training. ITIL certification is beneficial. Basic technical knowledge, including familiarity with Microsoft Office Applications and ITIL best practices. Desirables • ITIL Foundation Certification • Operational knowledge and experience of … working with call management systems • Worked with a service management framework (ITIL beneficial) • Intermediate working knowledge of Microsoft Office Applications • Intermediate working knowledge of Microsoft Operations Systems • Intermediate working knowledge of Microsoft Active Directory • Basic working knowledge of Cisco VoIP and Video Conferencing systems Our dedicated team would be pleased to discuss in more detail how we may be More ❯

and knowledge within an ITSM tool. • Ability to handle enquiries, complaints, and escalations professionally. • Analytical skills to follow established processes and procedures. • Ability to work independently after initial training. • ITIL certification is beneficial. • Basic technical knowledge, including familiarity with Microsoft Office Applications and ITIL best practices. Desirables • ITIL Foundation Certification • Operational knowledge and experience of … working with call management systems • Worked with a service management framework (ITIL beneficial) • Intermediate working knowledge of Microsoft Office Applications • Intermediate working knowledge of Microsoft Operations Systems • Intermediate working knowledge of Microsoft Active Directory • Basic working knowledge of Cisco VoIP and Video Conferencing systems #J-18808-Ljbffr More ❯

Management tool, ensuring they are up to date, secure, and tailored to meet the organisations ever-evolving needs. Service Design - Scope requirements, implement and enforce best practices aligned with ITIL framework to create new service areas, and configure workflows and automation rules for process efficiencies. Incident and Problem Management - Implement and monitor robust incident and problem management practices, ensuring … to manage risks associated with updates and modifications, enhancing the security posture and compliance. Process Improvement - Identify opportunities for process enhancement within the ITSM tool in adherence to the ITIL framework, applying best practices to boost operational efficiency, service quality, and end-user satisfaction and also conduct regular assessments for optimisation. Service Catalogue & Asset Management - Maintain and update the … of self-service and knowledge-sharing. Essential skills required: Technical Expertise: o Prior exposure of configuring, developing and supporting ITSM tools such as ServiceNow, Halo (desirable) o Understanding of ITIL/ITSM best practice with implementing ITSM processes o Proficient knowledge of SQL and HTML Problem Solving - Analytical skills to troubleshoot and resolve complex system issue, to implement solutions More ❯

environment Experience with Oracle Fusion preferred Experience or aptitude in developing and holding training sessions for IT staff, virtually or in person as required A clear understanding of the ITIL framework and an ability to apply ITIL principles within an IT service management environment, ITIL qualification as standard. Solid knowledge and experience of ServiceNow Process orientated with More ❯

Bring? We're looking for someone with: Proven experience in leading IT support teams - across both 1st and 2nd line - in a fast-paced, customer-facing environment. A relevant ITIL qualification, a strong grasp of ITIL service management principles and hands-on experience using service and asset management tools. Strong working knowledge of contract management best-practice. Great More ❯

Birmingham! Experience in 1st line support, and dealing with IT tickets is key! Cisco VoIP, Microsoft office suite, and Microsoft active directory are all good to have and while ITIL qualifications are not needed, they are beneficial! Your Role: • Provide primary interface with customers via telephone, email, face-to-face and video conferencing • Logging of all Incidents, Service Requests … in the ITSM tool to ensure that issues are appropriately identified and tracked through to resolution • Analyse issues using 1st line knowledge, processes and procedures • Priorities issues based on ITIL best practice (Impact/Urgency) and determine if a 1st Line fix is achievable before escalating to 2nd Line Support or Third Parties • Provide a high level of customer More ❯

team of IT professionals, managing offshore teams and service providers, and driving service improvements. The role also requires managing key supplier relationships, ensuring contractual value and performance, and implementing ITIL best practices. What you'll do: Develop and manage strategic relationships with IT suppliers: Negotiate contracts, monitor performance, conduct reviews, ensure compliance, and manage vendor risks within budget. Contribute … feedback, conduct reviews, and foster a collaborative and innovative culture. What you'll need: Extensive experience in IT service delivery management with proven success. Deep understanding and experience with ITIL frameworks. Strong skills in supplier and contract management. Excellent leadership and communication skills. Proven team management abilities. Experience with ITSM tools and technologies. ITIL certification. Strong analytical and More ❯

Hybrid - Service Manager - ITIL Locations : Manchester, Birmingham, Swindon, Bristol About Our Client The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government's office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial … platforms and channels, managing and shaping the development of the service and its performance. Essential criteria: Minimum 3 years experience Service Management Framework - knowledge across all aspects of the ITIL Framework and experience of leading a team managing a large enterprise service. Asset Management - experience in operating and managing an asset management plan as part of a large service. … access control systems User Focus - demonstrable experience meeting the needs of users by providing the best service via a solid understanding of service management tools and methodologies Essential criteria: ITIL qualified Desirable criteria: Experience working within Government services Basic knowledge of cloud technologies Experience and knowledge of access control systems Experience of developing service performance metrics using cloud based More ❯

Hybrid - Service Manager - ITIL Locations : Manchester, Birmingham, Swindon, Bristol About Our Client The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government's office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial … platforms and channels, managing and shaping the development of the service and its performance. Essential criteria: Minimum 3 years experience Service Management Framework - knowledge across all aspects of the ITIL Framework and experience of leading a team managing a large enterprise service. Asset Management - experience in operating and managing an asset management plan as part of a large service. … access control systems User Focus - demonstrable experience meeting the needs of users by providing the best service via a solid understanding of service management tools and methodologies Essential criteria: ITIL qualified Desirable criteria: Experience working within Government services Basic knowledge of cloud technologies Experience and knowledge of access control systems Experience of developing service performance metrics using cloud based More ❯

feels valued and motivated to bring their best. Vendor relationships are your strength - You know how to manage third-party suppliers effectively, ensuring smooth partnerships and driving mutual success. ITIL expertise - You will have a proven background of leading within ITIL environments, and ideally hold industry-relevant ITIL accreditations. Financial savvy and strategic thinking - You're confident More ❯

feels valued and motivated to bring their best. Vendor relationships are your strength - You know how to manage third-party suppliers effectively, ensuring smooth partnerships and driving mutual success. ITIL expertise - You will have a proven background of leading within ITIL environments, and ideally hold industry-relevant ITIL accreditations. Financial savvy and strategic thinking - You're confident More ❯

IT support role. Proven expertise in 2nd line IT support. Proficiency with Windows 10/11 and PC imaging software. Familiarity with Apple iPhone/iPad products. Desirable Qualifications: ITIL certification is a plus. Experience mentoring junior team members. Knowledge of automation tools for efficiency improvements. Strong verbal and written communication skills. What’s in It for You More ❯

Provide training and support to IT staff and all colleagues on quality assurance practices and procedures. Managing the Change Advisory Board process and handling Major Incidents as per the ITIL framework. In order to apply, you must have the following skills and experience: Bachelor's degree in Information Technology, Computer Science, or relevant experience. Relevant certifications in quality management … e.g., ISO 9001, Six Sigma) and/or ITIL qualification. Proven experience as a Quality Lead or in a similar role within the Technology space, preferably within the housing or public sector. Demonstrated experience in developing and implementing quality assurance policies and procedures. Experience of Quality Assurance of data management reports. Proficiency in conducting audits and risk assessments. If More ❯