Information Technology Infrastructure Library (ITIL) Certification Jobs in Birmingham

Service Management (West Midlands base) - My client, a specialist consultancy, are looking for a commercially aware Service Delivery Manager. The SDM must have ITIL qualifications and have managed complex technical IT environments with multiple customers and 3rd Party Suppliers. Ideally someone who has delivered to challenging SLAs / KPIs, a natural...

This person will work very closely with Account Managers and Business Development Managers for any international customer, to help sell the proposed solution and then hand over to implementation teams... *Design of service solutions, covering all aspects of international service delivery - pricing, HR, business take on, partner management and operational...

Responsibilities. *Responsible for Service and Commercial solution design through contract to operational go live of Managed Service bids (up to £50m). *Assist the sales team in the qualification process of sales opportunities. *Negotiate with the various stakeholders (sales, operations, legal, and the customer) to achieve a deliverable & commercially viable proposition. *...

This includes all aspects relating to the transfer, integration, implementation and migration of services and facilities from the client to its customers specified in the agreed outsourcing/services contract. In this role, General Manager for Service Transition is expected to drive the on-going development and refinement of Transition Management...