4 of 4 ITIL Certification Jobs in Hampshire

Experience in IT Support/Service Desk/Desktop Support roles Strong knowledge of Windows, Microsoft 365, Active Directory, and endpoint support Understanding of ITIL and working to SLAs Strong troubleshooting and customer service skills Desirable: ITIL certification, virtualised environments, IT procurement experience In return ...

Senior Network Support Engineer, your primary responsibility will be to support, manage, and implement improvements to Visa's global network and cloud, based on ITIL change, incident and problem management process. This involves working with a 1st level and 2nd level global operations team with 24x7 follow …/or Python would be an advantage. Experience or background with AWS, GCP, Azure and Kubernetes with networking focus would be an advantage. ITIL certification preferred with good understanding of change, incident, and problem management process Experience or background with SDN technologies such as Versa ...

Description Lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service Level Agreement (SLA) compliance and fostering a culture of continual service improvement. Act as the single … relevant to Service Desk tooling and services Ensure Business Continuity and Disaster Recovery plans are in place and tested for the Service Desk function ITIL Best Practice Ensure Service Desk operations are aligned with ITIL 4 frameworks, specifically Incident Management, Request Fulfilment, Knowledge Management, Problem Management, and Service ...

application. o Experience within information security/technology focused on networking. o Cisco switching & wireless, Cisco Security including ASA firewalls and ISE. o Cisco certification including Cisco CCNP or multiple CCNA across Network technologies/areas. o Proven experience in incident management, service request management and problem solving. … agreed SLA targets. o Ability to take ownership of an issue or task and see it through to completion. Set yourself apart: o ITIL qualification desirable. xlzlddp o Full clean driving license is preferable. o Palo Alto experience o Checkpoint experience o Firewall Orchestration ...